Operations Manager: W2

Operations Manager – KENTECH

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KENTECH Consulting Inc. is an award‑winning background technology screening company. We are the creators of innovative projects such as  – the first consumer background‑checking system of its kind, and Clarity

IQ, a high‑tech/high‑touch investigative case‑management system.

Mission

We're on a mission to help the world make clear and informed hiring decisions.

Core Values

• Customer Focused:
  We are customer‑focused and results‑driven.
• Growth Minded:
  We believe in collaborative learning and industry best practices to deliver excellence.
• Fact Finders:
  We are passionate investigators for discovery and truth.
• Community and Employee Partnerships:
  We believe there is no greater power for transformation than delivering on what communities and employees care about.

Impact

As a small, agile company, we seek high performers who relish the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.

• Assign and balance caseloads across investigators and contractors
• Monitor workload progress and identify bottlenecks before deadlines are impacted
• Act as the escalation point for complex investigative issues
• Troubleshoot specialized report requirements such as multi‑jurisdictional checks and credit ratios
• Review investigator reports for accuracy and compliance before delivery to clients
• Partner with account managers to resolve client questions or corrections
• Onboard and train new investigators and maintain SOPs and training resources
• Conduct quality reviews and provide constructive coaching and feedback
• Recommend and implement improvements to workflows, capacity planning, and documentation
• Support platform enhancement requests and scaling efforts

• 5–10 years of direct background investigations experience
• Hands‑on investigative experience (not only management oversight)
• Experience coordinating or managing multiple investigators and caseloads
• Working knowledge of FCRA and employment screening compliance
• Experience training or mentoring investigators
• Strong technical problem‑solving skills and ability to work independently
• Able to start within 2–3 weeks

• Law enforcement background investigation experience
• Experience in multiple investigation types (criminal, employment, education, references, credit, driving records, etc.)
• Experience in the background screening industry (First Advantage, Sterling, Hire Right, Hire Image, Accurate, etc.)
• Chicago‑based or willing to travel quarterly
• Spanish bilingual

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Base salary range: $75,000 – $95,000, dependent on experience
• Remote work environment, some onsite required
• Opportunity to support and influence scaling operations during high growth
• Collaboration with senior leadership and exposure to critical client programs
• Professional growth through training, leadership development, and cross‑department initiatives
• Flexible work from home options available.