Renewal Manager

The Renewals team plays a crucial role in Asana's success by collaborating with both customers and multiple cross‑functional teams. As a Renewals team member, your main responsibility is to oversee client renewals, renew existing licenses, discover growth opportunities, identify/mitigate risk and ensure high customer satisfaction to minimize churn. This role involves understanding customer needs, building strong relationships, having strong negotiation skills and staying current on Asana’s pricing and packaging.

This role can either be fully remote depending on which US state you live in, or based in our New York or Chicago office with an office‑centric hybrid schedule. If based in‑office:
The standard in‑office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in‑office requirements.

• Negotiate all facets of contract renewals using commercial judgment.
• Identify customer needs and demonstrate strong account management capabilities to drive on‑time renewal closure.
• Engage decision makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks.
• Develop and deliver win/win negotiation strategies that maximise contract value while protecting and enhancing the customer relationship and the value they are realising from Asana.
• Maintain and report an accurate rolling 150‑day forecast. Analyse renewal data to identify trends.
• Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC/Clari systems.
• Manage the quote‑to‑close processes for all renewals within an assigned territory. Create and negotiate strategic pricing and packaging proposals.
• Effectively defend against competitive pressures and articulate Asana’s differentiating factors.
• Identify risk early and navigate complex customer requests by effectively partnering with cross‑functional groups such as Deal Desk, Sales Operations, Legal, Finance, Customer Success, and Sales Management to ensure customers realise value out of their investment in Asana.
• Contribute to the design and implementation of efficient renewal processes, identifying and resolving inefficiencies.

• At least 3‑5 years Renewals
  
  Experience:
  
  A proven track record of success and quota achievement in a renewal sales or related role. SaaS experience is a plus.
• Customer Relationship Management:
  Exceptional ability to build and maintain strong customer relationships.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills. Experienced in contract negotiations, value selling, discovery, and closing. Strong presentation skills and executive presence.
• Analytical
  
  Skills:
  
  Maintain a forecast and have an analytical mindset to analyse data and identify trends.
• Problem‑solving
  
  Skills:
  
  Ability to identify and resolve issues related to renewals.
• Knowledge of Asana Products:
  Familiarity with work management and the Asana platform.
• Proficiency in relevant tools:
  Experience with quoting systems, contracting tools, and subscription management systems.
• Understanding of ARR and Renewals: A deep understanding of these concepts.
• Approaches work with empathy and a creative, problem‑solving mindset.
• Thrives in a continually evolving environment while balancing a book of business and customer satisfaction.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision‑making.

Our comprehensive compensation package plays a big part in how we recognise you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we’re committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $98,700 - $125,300. The actual…