Billing Operations Specialist Remote

Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries , including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety.

We are passionate about our mission to protect every child, every school, every day!

We are seeking a detail-oriented Billing Operations Specialist to support day-to-day billing execution across our subscription and hybrid software/hardware offerings. This individual contributor role plays a critical part in ensuring accurate deal set‑up, timely invoicing, smooth renewals, and responsive customer billing support.

This role reports to the Billing Operations Manager and works closely with Sales, Sales Operations, Finance, and Client Services to ensure contracts and billing activity are executed accurately and in compliance with company policy.

• Review new and renewal customer contracts for billing accuracy, completeness, and compliance with internal bookings policy and billing requirements.
• Partner with Sales Operations to ensure accurate order entry, contract set‑up, amendments, and renewals in Net Suite.
• Validate pricing, term lengths, billing schedules, product configurations, and renewal terms prior to invoicing.
• Identify and resolve discrepancies or missing information prior to order processing.
• Process customer renewals, including term extensions, upsells, downsells, and churn in the billing system.
• Support generation and delivery of renewal invoices and related billing documentation.
• Assist with churn processing and ensure billing and system records are updated accurately and timely.
• Support billing‑related month‑end activities, including invoice review and reconciliations as assigned.
• Serve as a point of contact for customer billing and renewal inquiries via shared inboxes or ticketing tools.
• Investigate and resolve billing questions related to invoices, renewals, credits, proration, and contract terms.
• Partner with internal teams to resolve complex billing issues efficiently and professionally.
• Ensure a high‑quality customer experience through clear communication and timely follow‑up.
• Maintain high data integrity across billing and contract systems.
• Follow documented billing and renewal processes and identify opportunities for process improvement.
• Assist with documentation of standard operating procedures as processes evolve.
• Support audits, reporting requests, and ad‑hoc billing projects as needed.

• Bachelor’s degree in Accounting, Finance, Business, or equivalent relevant experience.
• 3–5 years of experience in billing, order management, revenue operations, or accounting support.
• Hands‑on experience with subscription billing, invoicing, renewals, or customer billing support in a SaaS or hybrid software/hardware environment.
• Experience working with ERP systems.
• Strong attention to detail and ability to interpret contracts and pricing structures.
• Solid analytical and problem‑solving skills with the ability to identify discrepancies and drive resolution.
• Strong written and verbal communication skills, including customer‑facing communication.
• Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment.
• Proficiency in Excel; experience with Word and PowerPoint a plus.

• Net Suite and Suite Billing experience strongly preferred.
• Exposure to ASC 606 concepts or bookings policy review.
• Experience supporting global customers or multi‑entity billing environments.
• Familiarity with CRM systems (e.g., Salesforce) and renewal workflows.

You join the gold standard in school safety software. You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. You will work with diverse teams made up of some of the best minds in the industry. You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.

You will have access to a robust benefits package that…