Sr. Product Manager: Disruption - Core & Commerce; Remote

About the job

As Senior Product Manager on the Disruption Core & Commerce team, you will work at the intersection of the business, software development, data science, and user experience to create innovative solutions and intuitive user experiences to reduce the stress of traveling. You will have a competitive understanding of the travel landscape to facilitate the creation of successful new features.

On any given day - whether you’re weighing the tradeoffs of offering new features, scoping and specifying solutions with partners, or shepherding features through development - your contribution will be critical to Hopper’s current and future success.

Leveraging data science to solve customers’ problems is in Hopper’s DNA. While this began with helping customers save money by booking at the best time, we’ve also built a suite of novel Fintech products which help customers save money, retain optionality to cancel or change their trips as needed, and help them seamlessly rebook when they run into problems during their travel.

This position is on the Disruption team, focused on solving that last problem. Hopper offers a product called Disruption Assistance for Any Reason that helps customers navigate flight delays and cancellations, and ultimately get where they want to go. If a customer experiences a disruption, they can rebook themselves on any airline – for free – or get a 100% refund of their trip cost.

The Disruption team is expanding rapidly by offering our product in new distribution channels, and scaling the business into an enterprise. As the Senior Product Manager for the Disruption team, you are part of a cross functional team that is dedicated to this specific product; you will have immense impact, experience no gatekeeping, and no competing priorities, allowing you to truly focus on product work and your customers!

• Manage a product roadmap across several different business objectives and distribution channels, ensuring that we are executing against the highest impact items at any given time, and delivering things on time.
• Figure out how to leverage AI to improve our customer experience and internal processes to execute our implementation pipeline successfully.
• Work closely with external partners on new and existing implementations; earn and maintain trust by building good relationships.
• Work closely with internal stakeholders to understand feature gaps and solution around them; earn and maintain trust by building good relationships.
• Rapidly test sound hypotheses through new merchandising experiments at different points in the customer journey to increase revenue
• Use data to identify user behavior and purchase patterns, which directly lead to hypotheses around opportunities that can be measurably validated/invalidated through simple experiments
• Launch new partnerships, end to end: from sales pitch to design to development to customer service to optimization. This person will launch things from the ground up and grow them into mature products.
• Work with customer service to understand and identify customer problem trends
• Work with back-end and front-end engineers, designers, legal, and many other stakeholders to launch innovative features quickly and bug-free
• Learn and use a diverse set of analytics and AI tools

• B2B and B2C experience
• Delivered impactful and delightful features at scale
• Has incorporated AI into their product or processes to achieve business outcomes
• Strong experience, knowledge of, and/or keen interest in Fintech, Insurtech, or risk-based products
• An innovative and detail-oriented approach to problem-solving
• Extreme attention to detail, and simultaneously the ability to think and operate strategically.
• Exceptional ability to grasp, manage, and articulate complex systems
• Experience connecting innovative solutions to real-world, user problems with actual business needs of a rapidly scaling organization
• Technical depth that allows you to communicate with, understand, and earn the respect of world‑class engineers and data scientists
• A track record of being proactive and persuading colleagues by constructing a compelling narrative both…