Principal Platform Adoption Specialist

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere
• Be part of a diverse and inclusive work culture that values innovation and collaboration
• Chance to influence product development and improve customer satisfaction
• Competitive salary and benefits package
• Opportunity to work with leading global companies and impactful projects

• Proactively communicate platform updates and educate customers on new features and benefits
• Partner with Customer Success Business Partners to identify at‑risk accounts and design tailored re‑engagement strategies
• Deliver impactful product demonstrations, hands‑on training, and enablement sessions across diverse customer segments
• Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements
• Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes

• 8+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption
• 3‑5+ years of hands‑on model‑building experience; experience with EPM, SPM, or SCM products is a strong plus
• Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes
• Excellent facilitation, communication, and presentation skills, with sharp attention to detail
• BA/BS required; MA/MBA is a plus

• Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers, and Professional Services teams in a SaaS environment
• Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments
• Self‑starter with the ability to manage workload autonomously and work efficiently in a fast‑paced environment
• Results‑driven problem solver with a focus on progress and continuous improvement
• Strong background in delivering and facilitating knowledge transfer sessions both in‑person and virtually across global teams

#Software Solutions #Customer Success #Remote Work #Diversity And Inclusion  #Career Growth

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