Enterprise Client Success Manager

Feb 16, 2026

Are you looking for a high energy, strategic, and fast-paced position as an Enterprise Client Success Manager? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.

We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program - a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
• 20%+ annual employee promotion and transfer rate
• Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
• Professional development gained from conference attendance and participation in organizations like NC Tech

The Client Success Manager (CSM) is a strategic partner for Relias customers. The core focus of a CSM is to understand a client's business needs, their strategic goals and how Relias solutions can help solve those challenges - ensuring a return on investment (ROI) for the client and a contract renewal for Relias.

Due to the nature of client relationships and required support, CSMs must be able and authorized to visit client sites.

• Customer Account Management and Growth
  • Manages a portfolio of assigned accounts based on industry vertical, product, and ARR segmentation.
  • Successfully builds and maintains positive and productive relationships with client stakeholders in leadership, administrative, clinical, and non-clinical areas. Displays knowledge of roles and nuances within assigned healthcare vertical.
  • Collaborates with clients to set, capture, and track goals that will ensure value is achieved and business challenges are alleviated.
  • In collaboration with Relias Sales partners, influences development of strategic account plan to secure client value. Ensures client retention and growth by understanding business challenges and tracking ROI for assigned accounts.
  • Works closely with Account Management and Sales Operations teams to ensure client renewals are executed in a manner that maintains client satisfaction while retaining and maximizing revenue.
  • Maintains renewal forecast for assigned book of business per department and company guidelines.
  • Encourages advocacy opportunities for clients who are champions of Relias.

• Value Realization
  • Instills trust and creates a spirit of collaboration so clients can discuss their corporate goals beyond what they have implemented in Relias platforms.
  • Creates and manages plans to assist organizations to adapt to and adopt their Relias solutions using change management methodologies. Advises on incorporating under-utilized functionality and resources to increase ROI.
  • Proactively monitors client data and metrics for trends in usage and adoption and uses the data to identify potential risks and ensures client and internal teams are working effectively to create plans addressing areas of concern.
  • Business Reviews
  • Develops and presents strategic business reviews for client leadership, client system owners, and…