Registered Client Service & Operations Associate; OSJ Track​/Series Path; Remote

Part-time to start (20 hours/week)→ opportunity to transition to
full-time
after training/probationary period

Pay:$24–$35/hour
(equivalent to ~$50,000–$70,000/year when full-time) + potential performance bonuses

About Luminous Financial Group

Luminous Financial Group is a boutique financial services firm supporting wealth management clients, financial planning clients, advisors, retirement plans, and 401(k) participants. We’re a small team that takes pride in being responsive, organized, and genuinely helpful. We’re hiring a licensed, client-facing professional who enjoys variety, takes ownership, and wants to grow into higher-responsibility work—potentially including
OSJ/compliance responsibilities (Series 24 path).

The Opportunity

This role is ideal for someone who:

• Is already
  Series 7, 63, and 65 licensed
• Hasat least 2 years
  in the industry
• Wants a role with
  real responsibility and growth potential
• Can thrive in a small-company environment where priorities shift and teamwork matters

While the role starts part-time for training, the intent is to ramp hours/responsibility for the right person after they successfully complete initial training/probation.

Core Responsibilities

1) Manage 401(k) Participant Call Center Support

You will be a key point of contact for participants across the retirement plans we manage.

Responsibilities include:

• Answering inbound participant calls and resolving needs in a professional, calm, and friendly manner
• Assisting with account access/navigation, plan questions, and general participant support
• Coordinating follow-ups and documenting interactions clearly
• Ensuring a consistent, high-quality participant experience

2) Own New Client Onboarding (High-Touch Process Owner)

This is not a “send paperwork and disappear” onboarding. We want clients to feel taken care of.

Responsibilities include:

• Acting as the primary onboarding guide for new clients
• Coordinating with our assistant who helps gather information and handle paperwork
• Proactively scheduling walkthroughs and being available to clients during onboarding
• Offering hands‑on help with technology, account access, portals, and “how to” training
• Creating a white‑glove, organized, confidence‑building onboarding experience

3) Backup Administrative Coverage (As Needed)

We have an administrative assistant; you’ll serve as backup support when she is out or overloaded:

• Scheduling coordination, operational follow‑ups, and general support tasks
• Helping keep day‑to‑day work moving when volume spikes

4) Support Group 401(k) Meetings and 1-on-1 Participant Meetings (
Some Travel
)

Over time, you may help with:

• 1-on-1 participant meetings (some on‑site travel, not frequent)
• Zoom-based participant/client meetings as an alternative for some plans/clients

When advisors are out, you’ll help keep client service moving:

• Supporting trading‑related needs and time‑sensitive operational tasks (within your licensed role and firm procedures)
• Coordinating client communications and follow‑ups
• Helping ensure nothing slips through the cracks

6) Long-Term Growth: “Luminous Clients” & Bonus Potential

For the right person, there is a path to supporting a book of firm clients over time:

• Clients remain “Luminous” clients
• Compensation would be via wages plus performance bonuses (not a standalone commission‑based advisor role)

7) OSJ / Compliance Track Growth (
Series 24 Path
)

We are strongly interested in hiring someone who can grow into an OSJ designee role.

Over time (and subject to licensing/approval), responsibilities may include:

• Monitoring email and correspondence for compliance purposes
• Approving business and handling daily compliance tasks
• Supporting documentation standards and audit‑readiness
• Working with advisors we supervise to ensure proper compliance processes and documentation
• Handling annual supervisory review of advisors across multiple teams

Required Qualifications

• Active Series 7, 63, and 65
  licenses (required)
• 2+ years
  experience in financial services (client service, operations, advisor support, retirement plan support, broker‑dealer/RIA environment, etc.)
• Strong communication skills—clear, professional, and client‑friendly
• High attention to consider‑the‑details work (paperwork, follow‑ups,…