Principal Platform Adoption Specialist

Employer Industry: Technology and Business Software

• Salary up to $198,000 USD
• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement
• Supportive and collaborative work environment focused on diversity and inclusion
• Chance to make a significant impact on customer success and platform adoption

• Proactively communicate platform updates and educate customers on new features and benefits
• Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies
• Deliver impactful product demonstrations, hands‑on training, and enablement sessions across diverse customer segments
• Analyze customer feedback and usage data to identify trends and improve adoption strategies
• Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes

• 8+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption
• 3-5+ years of hands‑on Anaplan model‑building experience; experience with EPM, SPM, or SCM products is a strong plus
• Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes
• Excellent facilitation, communication, and presentation skills, with a sharp attention to detail
• BA/BS required; MA/MBA is a plus

• Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers, and Professional Services teams in a SaaS environment
• Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments
• Strong background in delivering and facilitating knowledge transfer sessions both in‑person and virtually across global teams

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