Strategic Account Executive - Remote

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling work forces to perform at their best.

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The Strategic Account Executive is a leader responsible for overseeing the development and execution of CRM strategies that drive customer engagement, retention, and lifetime value. This role leads cross-functional initiatives to enhance the customer experience, optimize CRM technologies, and align customer insights with business growth objectives.

• Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service
• Build and maintain long-term relationships with customers to foster loyalty and satisfaction.
• Serve as the main point of contact for client inquiries, concerns, and feedback.
• Analyse customer data and behaviour to identify trends and opportunities for improvement.
• Develop and implement CRM strategies to enhance customer engagement and retention.
• Collaborate with sales, marketing, and product teams to align customer strategies with business goals.
• Monitor and report on customer satisfaction metrics and KPIs.
• Manage CRM systems and ensure data accuracy and integrity.
• Lead initiatives to personalize customer interactions and improve service delivery.

• Bachelor’s degree in Business, Technology, or related field
• 10+ years of experience in Client Management / Account Management
• Proven experience in Customer Success, Account Management, or SaaS implementation
• Strong understanding of SaaS business models and customer lifecycle
• Excellent communication and relationship-building skills
• Proficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, Hub Spot)
• Analytical mindset with the ability to interpret customer data and trends
• Ability to manage multiple accounts and prioritize effectively

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for…