Channel Operations Manager

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Date: Feb 18, 2026

Location: Remote Employee US, NH, US

Req
Region:
Americas
Country: USA
State/Province:
New Hampshire
City:
Remote Employee US

We're looking for a detail-oriented and analytical Channel Operations Manager to be the operational backbone of our worldwide channel partner program, Spark Partner Program. This is a critical, hands‑on role where you will manage the end-to-end lifecycle of our channel partnerships—from contracting and onboarding to performance governance and program development. If you thrive on optimizing processes, diving into data, and acting as a key liaison between sales, finance, legal, and our partners, this is your opportunity to directly influence the success and scale of a new program.

Partner Contracts, Onboarding & Offboarding

• Administration and Support:
  Coordinate with Sales, Legal, and Finance teams to operationally administer all Distribution and Direct Reseller/Integrator contracts.
• Lifecycle Management:
  Facilitate and manage the end‑to‑end process for partner onboarding and off‑boarding requests submitted by the field sales organization.
• Account Management:
  Maintain and oversee the administration of signed partner accounts across all worldwide regions.

Governance

• System Liaison:
  Act as the primary operational liaison for channel partnerships, ensuring alignment with internal systems and operational requirements.
• Data Management & Reporting:
  Maintain channel partnership databases and develop comprehensive weekly, monthly, and quarterly metrics reports for leadership.
• PRM System Management:
  Maintain governance documentation for the Partner Relationship Management (PRM) system, manage process flows to drive platform and process improvements, and assist in preparing for IT audits.

Spark Partner Program

• Program Development:
  Assist in the ongoing development and refinement of business rules and reporting for key performance metrics within the Spark Partner Program.
• Compliance Monitoring:
  Monitor partner activities, notifying partners of program compliance requirements and necessary training to maintain program status.
• Financial Analysis:
  Conduct cost analytics and pricing research to support partner pricing strategies and program financial modeling.

Spark Partner Program Planning & Research

• Data Modeling:
  Analyze large datasets and build financial models to assist with annual budget planning and resource allocation.
• Process Improvement:
  Develop, manage, and execute operational process improvement projects to enhance channel efficiency and scalability.
• Market Intelligence:
  Conduct industry research and competitive analysis to inform ongoing program development and ensure the Spark Partner Program remains best‑in‑class.
• Forecasting Support:
  Assist in driving accurate forecasting for partner sales, collaborating closely with partner sales, program operations, and finance teams.
• Presentation & Analysis:
  Analyze performance and productivity data, building compelling slides and analyses for Quarterly Business Reviews (QBRs) and other sales leadership presentations.
• Data Insights:
  Extract and analyze complex data sets, building data models to support key initiatives related to pipeline, coverage, renewal rates, and other strategic projects.
• Proven experience in a Channel Operations, Sales Operations, or similar analytical/operational role, preferably within the hardware or technology industry.
• Strong analytical skills with a demonstrated ability to interpret large data sets, build models, and translate findings into clear, actionable insights.
• Advanced proficiency with Microsoft Excel and experience with CRM/PRM systems.
• Excellent project management and organizational skills, with a focus on process optimization and efficiency.
• Outstanding written and verbal communication skills, with the ability to partner effectively across Sales, Finance, Legal, and IT teams. Strong experience supporting a channel partner team cross‑functionally.
• Track record of taking initiative, having the ability to work independently and handle multiple projects with competing deadlines.
• Results‑driven, with a…