Senior Program Specialist

Title: Senior Program Specialist — Home Energy Checkup (HEC)

Location: Albuquerque, New Mexico

• Quality of life:
  Flexible workplace arrangements, work-life balance
• Investment of the community:
  Donation matching, volunteer opportunities
• Investment in you:
  Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

• Assist with the management of utility project performance including financial management, contract deliverables, strategic planning, quality assurance, and operational efficiencies.
• Internal staff coordination of project including, but not limited to, internal portfolio reviews, and working with internal program leads, such as Marketing, IT and Customer Experience to ensure minimum targets are met.
• Oversee and coordinate the delivery of Home Energy Assessments (HEAs) for utility customers by leading a team consisting of internal staff and Trade Allies. Responsibilities include management of direct install materials, growth and development of the trade ally network.
• Collaborate with a multi‑functional project team comprised of account managers, QA/QC specialists, operations, IT, customer care and marketing specialists (including ICF internal staff and subcontractors) to ensure timely and professional completion of all tasks and achieve specific program goals and objectives.
• Monitor regulated performance metrics and ensure accurate forecasting and reporting of metrics to client.
• Manage budgets and resources to meet financial targets.
• Proactively develop solutions to adjust to changing market conditions and consistently deliver on client goals.
• Review and edit deliverables to clients including monthly progress reports, quarterly presentations, and semi‑annual regulatory reports.
• Act as point of contact on programs and manage client status calls.
• Travel Requirements:
  Travel to the local New Mexico ICF office at least two times a month to meet with the team and/or the client.

• Bachelor’s degree (or applicants can substitute one year of related experience for one year of education)
• 5+ years of experience developing and managing successful programs and/or related experience
• 1+ year(s) of experience managing operational budgets

• Knowledge of energy efficiency, electric equipment (lighting, HVAC, etc.) strongly preferred
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, and Excel)
• Proficiency in using CRM (Customer Relationship Management) systems such as Salesforce or similar
• Experience working with trade ally networks such as mechanical and electrical contractors
• Experience using project management tools (Teams, SharePoint, and Planner)

We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our policy. We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Pay Range – There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full‑time employment is: $73,738.00 – $.

New Mexico Remote Office (NM99)

ICF International