Sales Support Manager

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct.

Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety -

Onsite

Brookfield, MO

Full time exempt

Full-time position, office-based with some flexibility for remote work. Occasional travel may be required for training, meetings, or client visits.

The Sales Support Manager plays a critical role in the success of Varsity Performing Arts and is responsible for leading and optimizing the internal Account Specialist team that supports sales functions within Stanbury. This role ensures sales representatives are equipped with the tools, processes, data, and operational support needed to efficiently manage their pipelines, execute sales activities, and meet performance objectives.

Working cross-functionally with Sales and Operations, the Sales Support Manager drives process improvement, resolves escalations, and enhances overall efficiency to support business growth. This role represents Varsity Brands by consistently demonstrating company core values and upholding the highest ethical standards in all business activities.

• Lead the team of Account Specialists to ensure the smooth and efficient execution of internal sales support operations.
• Establish clear priorities, workflows, and performance expectations to support team productivity and consistency.
• Monitor, evaluate, and improve internal processes to reduce bottlenecks and increase operational efficiency.
• Ensure timely and accurate processing of sales orders, quotes, specifications, contracts, and related documentation, including driving team performance toward goals for orders ready for manufacturing.
• Develop and maintain best practices for internal pipeline management, documentation standards and coordination with sales representatives in a more streamlined approach.

• Partner closely with VPA leadership, Sales Leadership, and Design Leadership to provide strategic guidance that supports effective internal process execution and alignment with company goals.
• Oversee the account specialist team communication for sales representatives by providing internal product guidance, pricing considerations, and process expertise to help align solutions with customer needs, budgets, and operational feasibility.
• Serve as a key internal liaison between Sales and Operations to ensure clarity, alignment, and consistency in execution.

• Lead the resolution of escalated internal and customer-impacting issues by collaborating with Sales, Operations, and Production teams.
• Oversee issue management related to order accuracy, fulfillment readiness, product availability, and delivery timelines to minimize disruption to sales execution.
• Ensure issues are resolved efficiently, with clear communication and documented process improvements to prevent recurrence.

• Onboard, train, and develop new sales…