Account Manager

About MPG

Market Performance Group (MPG) is a leading end-to-end, strategy & services omnichannel commerce agency focused on creating the best PATH FORWARD — from market strategy to in-market reality — for today’s fastest-growing consumer packaged goods (CPG) manufacturers. Over the years, we’ve built a strong reputation as a trusted partner and valuable resource to a broad range of companies, from Fortune 500 to Private Equity, in categories that include health & wellness, food & beverage, home and hardlines.

We revel in the opportunity to guide our clients on their path forward, building and activating strategies that ensure success. Everything we do is driven by our unrelenting commitment to leverage our deep operational experience, unparalleled omnichannel expertise, and industry relationships to drive performance in today’s dynamic omnichannel marketplace.

Account Manager

The Ecommerce Account Manager is a business owner responsible for driving success for his/her clients. This includes managing project schedules and deliverables, working with clients to build successful go-to-market strategies, developing client relationships, executing programs with Ecommerce partners, and working with internal teams to ensure our services consistently exceed client expectations. This is a remote position.

• Develop and execute growth-focused joint business plans with client, to include strategy, marketing, content, and inventory
• Proactively identify client needs and issues, identify solutions and see them through to completion
• Possess a clear understanding and command of client metrics related to growth, sales, inventory, content, marketing, and ROI
• Coach and educate clients on key business drivers and inputs
• Be an excellent manager of projects and deliverables:
  • Work closely with internal process owners to set, track, and manage project timelines, inputs, and outputs
  • Develop and maintain relationships with key internal SMEs and partners
  • Communicate regularly with clients to understand business needs and priorities
  • Regularly and clearly communicate with clients on project status and input requirements
  • Provide best in class Ecommerce advisory and education
  • Execute analysis to inform recommendations and client deliverables
  • Monitor and understand clients’ competitive situation within the eCommerce space
  • Stay up-to-date on industry best practices and trends
  • Deliver excellent customer service
  • Oversee the client onboarding process
  • Ensure engagement deliverables are high quality and error-free
  • Maintain quarterly business reviews and objective meeting sessions with clients
• Advocate internally for clients

• Amazon retail (SVS or VM) experience, or experience managing an Amazon business for a vendor is a must

• E-commerce (Amazon or others)
• Client or account management
• Digital marketing / advertising
• Excellent communication skills
• Strong organizational and prioritization skills
• Ability to self-motivate and work in a fast-changing business environment
• Experience motivating cross-functional team members to get the job done
• Willingness to roll up sleeves and dive into the details; a “can-do” attitude
• Comfortable in spreadsheets, reporting, and analysis
• Bachelor's Degree or higher
• Experience with Excel, Word, PowerPoint, Outlook

• You’re a strategic thinker who enjoys uncovering insights from data and translating them into business action.
• You have a passion for working with data tools and analyzing trends to drive market success.
• You thrive in collaborative environments and are skilled at managing multiple projects without sacrificing attention to detail.
• You’re driven by challenges and enjoy finding solutions that help improve business performance and client satisfaction.

MPG offers a generous package of health benefits, including medical, dental, vision, STD/LTD, paid maternity/paternity leave and life insurance. Our compensation program provides market industry base salary, bonuses, and 401K. In addition to paid holidays, we reward an employee’s extra efforts through unlimited paid time off.