Senior Human Data Operations Partner, Research

Senior Human Data Operations Partner, Research

North America

Team:
Human Data

Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models.

• Serve as a key resource for client‑specific AI delivery teams, acting as the primary point of contact for participant‑related operations.
• Support bespoke client projects by managing participant onboarding, verification, and activation processes to meet deliverables.
• Identify and address gaps in participant supply, ensuring alignment with AI task requirements and quality standards.
• Develop detailed project plans, workflows, and enablement materials to support efficient delivery.
• Maintain Prolific’s participant pools as high‑quality, diverse, and optimised to meet customer demands.
• Implement and manage verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client‑specific requirements.
• Continuously optimise participant onboarding and activation funnels to enhance retention and task performance.
• Monitor participant engagement and quality metrics, using insights to drive improvements.
• Contribute to upskilling programmes and certification processes for participants involved incomplex AI tasks
  Work closely with product, data, science, and customer success teams to align operational priorities with strategic objectives.
• Collaborate with product managers to transform manual processes into scalable, technology‑driven solutions.
• Act as a conduit between delivery teams and operational functions to ensure seamless project execution.
• Document and communicate operational changes to stakeholders across the business, ensuring smooth adoption.

• Experience in operations, ideally in marketplace or platform environments.
• Demonstrated ability to manage multiple projects and meet deadlines in a fast‑paced environment.
• Strong project management skills, with attention to detail and operational execution.
• Experience in implementing and optimising processes to improve efficiency and scalability.
• Proficiency in operational tools and systems such as Metabase, Zapier, Asana, and Hub Spot.
• Exceptional communication and documentation skills, with a track record of stakeholder enablement.
• Confidence with data analysis and operational metrics to support decision‑making and continuous improvement
• Familiarity with human data operations, product or data operations, participant recruitment, or managing global crowd sourcing/gig‑economy platforms.
• Experience supporting AI/ML lifecycle projects, such as data labelling, annotation, or domain‑specific task curation.
• Understanding of Prolific’s platform and its role in delivering high‑quality human data for AI research.

We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high‑quality, ethically sourced human behavioural data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviours into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity.

Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission‑driven culture.

For pay transparency, the base salary range for this full‑time role in San Francisco or New York is $130,000-$160,000 per annum and negotiable for other states.

By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.