Practice Engagement Manager

Overview

Director – Digital Interactive Services (DIS)
Practice Engagement Manager
Remote within the US - work from anywhere
Business travel required

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The Digital Interactive Services (DIS) unit within Infosys BPM Limited provides “Marketing Operations” through a managed services model for our clients. Please read more of the unit and services we deliver in link:
Digital Interactive Services and Solutions | Infosys BPM.

The Practice Engagement Manager, Americas has a vital role in the Digital Interactive Services (DIS) practice, with the main goal of driving sales growth for our DIS unit by selling our outsourced BPO Marketing Operations services to clients across industries. This role will collaborate with a team of experts in solution design, program management and transformation consulting to acquire new clients and increase revenue from existing ones.

The Practice Engagement Manager will also act as a trusted advisor to client CMOs and provide them with insights and guidance on how to leverage an outsourced marketing managed services hub.

• Create a Go-to-Market (GTM) plan to pitch and sell our Marketing Operations services and solutions to clients
• Co-leading with the Infosys Sales Teams to convert the leads from the GTM plan to signed deals
• A key requirement will be to support growth of the practice by proposing PoCs, Pilots and work with clients to expand this into larger managed services deals. In the absence of reactive RFP based deals this will be crucial to generate pipeline of qualified leads
• Building strong relationships with CMOs and client stakeholders and present our response and solution for RFPs and convert them to signed deals
• Running and publishing webinars and whitepapers to showcase Infosys thought leadership in Marketing Operations to internal and external teams
• Guide the Solution Design teams in preparing industry focused GTM solutions and identifying automation opportunities for driving transformation through AI/Automation to enable successful bid
• The candidate will be expected to work with extended Infosys marketing capabilities teams via Infosys Aster (AI Amplified Marketing Solutions - Enterprises Suite by Infosys Aster) and come up with integrated solutions to take to market
• Key Success Metric: TCV of signed deals in Marketing Operations (outsourced managed services model)
• Key Success Metric:
  Thought leadership to showcase Infosys Marketing Operations

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 11 years of experience related to the job description

• Experience with outsourcing/GBS or managed services is required. Preferably in marketing or related domain
• Experience in a digital marketing or media agency
• Strong sales/relationship management/account management experience.
• The ability to work with a diverse and cross-functional team across time zones and offshore locations in India and onsite locations in the US.
• A deep knowledge of Marketing Operations landscape and the latest trends and best practices including impact of AI on Marketing operations
• A good understanding of digital/AI solutions and how they can enhance Marketing/GBS functions.

Note:

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

This role is a hybrid role, with the ability to work from home or the office when not on client site. This role will require business travel both domestic and international in support of client engagements across time zones.

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative…