Client Success Partner Enterprise Senior

Client Success Partner Enterprise Senior page is loaded## Client Success Partner Enterprise Senior locations:
Nashville Office time type:
Full time posted on:
Posted Yesterday job requisition :
JR100093

Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more patient-focused. Joining us means doing meaningful work that directly improves the healthcare experience for millions—from helping families access care quickly to ensuring clinics run smoothly behind the scenes. If you want to make a real impact alongside innovative, dedicated teammates while contributing to a trusted platform that’s becoming the operating system for on-demand care, Experity is the place to grow your career.
** Why You’ll Love Working Here
** At Experity, great work starts with great people—and we go the extra mile to support our team with a culture of care, growth, and celebration:
* ** Day-One Benefits:
** Health, dental/orthodontia, and vision coverage the moment you start.
* ** Ownership & Impact:
** Be part of our success with a synthetic ownership program after one year.
* ** Robust Support:
** Access our Employee Assistance Program for everything from mental wellness to financial coaching. Pets, planning a vacation,
* ** Recharge & Reconnect:
** Generous PTO, team events, family picnics, and holiday parties.
* ** Career Growth:
** Development programs designed to help you thrive and grow.
* ** Competitive Compensation:
** Including quarterly bonuses and 401(k) matching to invest in your future.
** Position Type**:
Full-time
** Compensation**: $121,400 - $161,500, based on experience
** Location**:
** Remote:
** Team members who live within the U.S. but are not local within a commutable distance from one of our offices may work remotely, with occasional travel to an Experity office for meetings, team collaboration or as needed.
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* Position Overview:

** The Enterprise Client Success Partner is responsible for management of the overall client relationship and coordination of deliverables for Experity’s key clients. This role works in collaboration with internal teams including Sales, Implementation, Support, Revenue Cycle Management, Development and Product, among others and oversees the unified delivery of our solutions within committed parameters. This individual will primarily own, develop, and manage relationships with Experity’s major client accounts as well as other clients as required, serving as the main point of contact for the major client accounts.
** Responsibilities:
*** Manage and own the relationship with the client senior leadership team for Experity’s largest and most complicated clients. Meet with client management on a regular basis and build relationships at multiple levels. Communication cadence to include, at minimum, monthly business reviews and annual on-site leadership meetings.
* Responsible for ensuring service level commitments are met for each client. Coordinate and hold accountable internal service teams as necessary to ensure successful delivery of our products and services.
* Support client adherence to prescriptive best practice setup and configuration of our products. Monitor performance metrics and aid in identification of opportunities for improvement.
* Maintain an understanding of the urgent care business model, client workflows and common market problems. Provide system and industry expertise with consultative approach focused on ensuring optimal utilization and realized value of Experity solutions.
* Increase customer satisfaction by understanding business needs and supporting expanded utilization of Experity solutions. Elevate client relationships from vendor/partner to trusted business advisor.
* Provide revenue cycle management expertise toward ongoing process improvement and compliance initiatives. Responsible for working with clients to reduce recurring errors and reduce claim exceptions. RCM success management to include:
* Interpret and provide analysis of clinic financial data through key reports and revenue cycle drivers.
* Lead a monthly meeting to review accounts…