Client Marketing Strategist

Are you looking for a high energy, strategic, and fast-paced position as a Client Marketing Strategist? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.

We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Client Marketing Strategist partners closely with Sales to support clients throughout the full campaign lifecycle, from discovery and strategy through execution and optimization. This role collaborates with the Sales representative as a joint point of contact for the client, ensuring all campaigns are strategically aligned, effectively executed, and deliver measurable results.

This role serves as a strategic advisor for assigned accounts, owning overall health, retention, and growth strategy of their book of business. The Client Account Strategist translates client business objectives into actionable campaign plans, leads performance discussions, proactively identifies expansion opportunities, and ensures seamless client experience from onboarding through renewal.

• Partner with Sales during pre-sale discovery and strategy discussions to align on client goals, scope, and success metrics.
• Translate client objectives into actionable campaign strategies and collaborate with internal teams to ensure high-quality execution aligned with defined success metrics.
• Acts as a partner on recurring performance reviews and client business reviews, presenting insights, results, and forward-looking recommendations to stakeholders, including senior-level decision makers as appropriate.
• Monitor campaign performance and client health, proactively identifying optimization opportunities, expansion potential, and risk mitigation strategies.
• Partner with Sales and internal stakeholders on renewal planning, scope evaluation, and account growth initiatives.
• Drive continuous improvement in client experience, internal processes, and cross-functional collaboration to enhance overall account performance.

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Agency experience
• 6 years of relevant experience in client success, account management, digital marketing, or related client-facing roles, with demonstrated responsibility for client retention and account growth
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Demonstrated ability to manage a portfolio or book of business, building trusted client relationships and driving retention and growth in partnership with Sales and…