Senior Director, Account Management

Role Overview

As Senior Director, Account Management you will be accountable for Sodexo’s largest and most complex Healthcare client relationships—enterprise accounts with $50M+ annual revenue, typically spanning multiple sites, multiple services, and system-level stakeholder groups. You will serve as the senior relationship leader and trusted advisor to client executives, owning enterprise governance, escalation resolution, and a multi-year plan to expand share of wallet and strengthen client confidence.

This is a strategic role for a leader who can operate in high-complexity environments, influence senior internal and client stakeholders, and translate client priorities into a clear roadmap for growth and measurable outcomes—working in close partnership with Operations and collaborating with Sales when qualified opportunities emerge.

This is a remote role with up to 50% travel to client sites (regional alignment considered).

Comprehensive benefit package, commission plan, vehicle allowance, remote home office with travel opportunities.

• Serve as the primary executive relationship owner for the account; build deep, durable partnerships across the client’s C-suite and system leadership.
• Develop and lead a 1–3-year enterprise account strategy aligned to client priorities, system initiatives, and Sodexo growth objectives.

• Chair executive governance (e.g., steering committees, executive business reviews) with clear agendas, decisions, actions, and follow-through.
• Own escalation resolution: lead complex issues to closure by aligning internal leaders, clarifying decision rights, and maintaining client trust.

• Identify and shape growth opportunities across sites and services; build the internal “case for change,” align delivery capability, and position value for the client.
• Qualify opportunities and engage Sales when ready—partnering closely while maintaining accountability for the overall client relationship and strategy.
• Build and maintain a forward-looking growth roadmap and pipeline narrative for senior leadership visibility.

• Establish proactive voice-of-client loops and use satisfaction signals to drive action across internal teams.
• Package and communicate value with executive-ready storytelling (outcomes, impact, innovation, risk mitigation, and success stories).

• Maintain oversight of contract governance, obligations, change controls, and compliance with key Sodexo programs.
• Own renewal readiness and account health, partnering with Sales as needed during formal renewal / procurement cycles.

• Partner with a senior operational counterpart to ensure alignment on priorities and performance.
• Coordinate effectively across Sales, Operations, Finance, OpEx, Marketing, and other functions to deliver outcomes.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• 10+ years of progressive experience in enterprise account management, strategic client partnerships, customer success, or complex commercial roles (Healthcare preferred).
• Demonstrated success leading large, multi-site, highly complex client relationships with senior executive stakeholders.
• Proven ability to chair executive governance, manage high-stakes escalations, and drive decisions through ambiguity.
• Strong commercial acumen and ability to build share-of-wallet expansion strategies and translate them into executable roadmaps.
• Experience with complex contract structures,…