Account Manager, Stop Loss - Eastern US - Remote

Do you thrive on building relationships, solving problems, and delivering exceptional service? We’re looking for a dedicated Account Manager, Stop Loss to join our team. In this role, you’ll be at the center of the customer experience—partnering closely with clients, brokers, and internal teams to ensure seamless service, strong relationships, and successful outcomes.

If you enjoy being a trusted point of contact, guiding clients through complex processes, and making a meaningful impact through service excellence, this may be the role for you.

The Account Manager, Stop Loss is responsible for delivering high-quality, proactive service to existing and new accounts while supporting overall business goals. Working in close partnership with Sales Representatives, Underwriting, and Home Office teams, this role ensures a consistent and positive client experience throughout the lifecycle of an account.

The Account Manager builds strong relationships with assigned clients, brokers, and internal partners by providing timely communication, expert guidance, and thoughtful problem‑solving. A strong understanding of internal processes, renewal workflows, stop loss contracts, and product features is essential to effectively support clients and business partners. This role also plays a key part in onboarding new clients and ensuring smooth implementation of sold business.

• Serve as the primary service contact for assigned accounts, delivering proactive and responsive account management through scheduled calls, emails, conference calls, and webinars.
• Manage day‑to‑day service needs, including monitoring claim reporting requirements, premium remittances, and ensuring accurate and timely uploads into the Employer Excess Loss platform.
• Respond to client and broker inquiries with accuracy and professionalism, anticipating potential issues and addressing concerns to ensure positive outcomes.
• Lead and coordinate the renewal process in collaboration with Regional Sales Managers, Underwriting, and broker partners, with a focus on retention and long‑term client satisfaction.
• Guide new clients through onboarding and account installation from point of sale through contract delivery, including orientation and demonstrations of the Group Online (GO) portal and other value‑added programs.
• Partner closely with the RFP Analyst team to ensure a smooth, consistent experience during the quoting process for internal and external stakeholders.
• Act as a resource and mentor to RFP Analysts by sharing broker knowledge, account insights, and best practices for building strong client relationships.
• Collaborate with internal teams on special projects and service‑related initiatives, including process improvements and post‑implementation reviews.

“Symetra is truly a great place to work. The positive work climate, strong sense of team, and the resources available make it feel like one cohesive family. What stands out most to me is the company’s deep commitment to diversity, equity, and inclusion—it’s not just a statement, it’s an active and ongoing priority that’s felt throughout the organization.” — Charlotte G.,

Sr. Underwriter – Consultant Stop Loss

“If you are looking for a company that will magnify your talents, give you a voice, and that will continuously challenge you while pushing you to grow, you've found the right place. I’m so lucky to have found Symetra. I have never been happier!” — Gina

B., Medical Risk Consultant RN‑Auditor Trainer

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full‑time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• Want more details? Check out Symetra Benefits Overview.

$32.80 - $54.64 hourly plus eligibility for Company Annual Bonus.

• High School diploma…