Design Program Manager

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Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Design Program Manager drives operational clarity, efficiency, and cohesion within Experience Design (XD) squads composed of Product Design in collaboration with UX Research and Content Experience. This role is responsible for supporting how we work—by enabling and evolving systems, practices, and structures that support visibility, alignment, and collaboration across the XD org and with cross‑functional partners.

The Design Program Manager role is partnered with individual XD squads and facilitates the tracking and management of specific programs, ensuring they are aligned with business and customer objectives and supporting Docusign’s Customer First culture. You will participate in supporting the general operational needs of the XD org.

This position is an individual contributor role reporting to the Director, Experience Design Operations.

• Maintain the roadmap and project visibility for specific XD squads, ensuring project status, timelines, and documentation are current
• Use established mechanisms to track progress, identify dependencies, surface potential blockers and foster collaboration across initiatives
• Organize and facilitate routine team meetings, critiques, and cross‑functional syncs between XD, Product, and Engineering
• Execute org‑wide processes (intake, planning, reviews, handoffs) and proactively suggest iterative improvements based on day‑to‑day team friction
• Support the adoption of design systems and standards by ensuring designers have the necessary templates and guidelines for their work
• Participate in supporting the general operational needs of the XD org

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

Basic

• BS/BA degree or equivalent experience in program management or operations
• 2+ years of experience in project management or operations within a design or creative environment
• Experience with Figma, Airtable, Jira or similar tools
• Experience with Google Workspace

Preferred

• Familiar with design processes and the role of design within a product organization
• Comfortable navigating ambiguity
• Ability to strategically plan and tactically execute
• Excellent written and verbal communication skills

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $ - $ base salary

Illinois, Colorado, Massachusetts and Minnesota: $97,000.00 - $ base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $97,000.00 - $ base salary

This role is also eligible for the following:

• Bonus:
  Sales personnel are eligible for variable incentive pay dependent on their achievement of pre‑established sales goals. Non‑Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide…