Government Sales Support Specialist

Government Sales Support Specialist page is loaded## Government Sales Support Specialist remote type:
Remote locations:
Minneapolis - Corporate:
North Carolina - Home based:
Missouri - Home based:
Michigan - Home based:
Kentucky - Home basedtime type:
Full time posted on:
Posted Todayjob requisition :
JR42364

The Government Sales Support Specialist, reporting to the Sr. Government Sales Support Specialist, plays a key role in supporting Agiliti’s prosthetic and capital government accounts and ensuring the efficient management of federal, state, and municipal government customer activities. This role focuses on providing high-quality customer service, supporting contract and billing processes, and maintaining compliance with government requirements. The ideal candidate will possess strong organizational skills, a keen attention to detail, and a foundational understanding of government accounts.
** ESSENTIAL RESPONSIBILITIES
*** Serve as a primary point of contact for government account support activities.
* Support all capital and rental billing processes related to government contracts.
* Research, track, and maintain records of government-related transactions; prepare and distribute activity reports as required.
* Assist in the review and analysis of contracts and purchase orders to ensure alignment with proposals and negotiated terms.
* Collaborate with internal teams to resolve invoicing issues, including investigating unpaid invoices and addressing discrepancies.
* Respond to inquiries from Program Managers and customers regarding products, services, and account details; proactively recommend additional or alternative services where applicable.
* Open and maintain customer accounts; ensure records are accurate and up to date.
* Provide exceptional customer service to both internal and external stakeholders; actively contribute to team success.
* Assist in the preparation of responses to government Requests for Proposals (RFPs), quotes, and solicitations.
* Coordinate and process ECAT orders, including generating reports, tracking revenue and order status, and ensuring timely fulfillment.
* Support the maintenance of Agiliti’s federal schedules and ensure contract compliance and proper recordkeeping.
* Identify opportunities to streamline processes, enhance workflows, and improve overall service delivery.
* Participate in cross-functional initiatives to enhance contract performance and operational efficiency.
* Maintain organized and auditable documentation for all contract-related correspondence.
* Develop reports and dashboards to communicate order status, key issues, and milestones to internal stakeholders.
* Ensure compliance with all OSHA, HIPAA, regulatory, and company-specific policies and procedures.
* Perform other duties and projects as assigned.
** REQUIRED SKILLS/EXPERIENCE
*** Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, with the ability to create reports and maintain accurate spreadsheets and databases.
* Strong organizational and record‑keeping skills, with keen attention to detail and a high degree of accuracy.
* Excellent verbal and written communication skills, including the ability to provide clear status updates to clients, leadership, and peers.
* Demonstrated ability to deliver exceptional customer service, both in person and over the phone.
* Strong problem‑solving and analytical skills, with reliable follow‑through and the ability to anticipate and address issues proactively.
* Proven ability to manage multiple tasks, set priorities, meet deadlines, and perform effectively in a fast‑paced environment.
* Ability to interact professionally and effectively with a wide variety of individuals, both internally and externally.
* Ability to maintain strict confidentiality and handle sensitive information with discretion.
* Experience in account management, preferably supporting government or public sector customers.
* High school diploma or equivalent required; additional education or experience in government contracting is a plus.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It…