Customer Services Officer

Providence Life Limited, PCC – Management, Project & Operations (Centre). Full‑time, remote work option – Mauritius office.

Job posted: 18/02/2026. Closing date: 20/03/2026. Salary:
Rs30,000 - Rs45,000/month.

Experience:

1‑3 years (Junior).

A starter position based in our Mauritius office. The role will report to the Team Leader – Operations and will be responsible for processing operational tasks and servicing customer requests. Additionally, the role holder will support initiatives that improve processes and efficiencies to provide the best outcomes possible for customers. The role holder will be required to collaborate successfully with all internal stakeholders.

• Customer service operations management

• Adaptability
• Attention to detail
• Can‑do attitude
• Communication
• Interpersonal skills
• Problem‑solving
• Teamwork

Induction: on Day 1, manager‑led training. Probation: 6 months. Performance reviews:
January annually. Pay reviews and bonuses based on performance.

Participative and transparent; team‑oriented environment with regular briefings and focus on professional growth.

Opportunity to grow into senior roles in community strategy, with continuous learning and internal collaboration encouraged.

Company culture based on respect, accountability, integrity, challenge and empathy. Dedicated to clients and employees. Invest in career goals.

• Efficient and accurate processing of servicing requests, applications, and queries in line with agreed policies and procedures.
• Strong customer relationships and customer‑centric solutions.
• Support to improve operational systems, processes, and policies.
• Ability to interact and collaborate with internal stakeholders and all customers.
• Deliver on team and individual KPI’s.
• Attention to detail and accuracy.
• Effective communication with all levels of the business.
• Provide regular progress updates to the line manager.
• Team player with a positive can‑do attitude, personal accountability, and growth mindset.
• Planning, time‑management & organisational skills.
• Work to deadlines and under pressure whilst maintaining quality.
• Understand and demonstrate the values and culture.
• Maintain and seek to improve product and technical knowledge, especially on AML obligations.
• Apply logic to scenarios for best outcomes for business and customer.

• Bachelor’s degree.
• Relevant experience in Customer Services in the global business, insurance or financial services sector – 1‑2 years.
• Knowledge of MS Office.
• Product knowledge and current & up‑to‑date legal and regulatory framework information.
• Call‑handling abilities to manage inbound and outbound communications.
• Work under own initiative and take responsibility for daily tasks.
• Learn quickly and effectively.

5‑day work schedule.

A starter position based in our Mauritius office.