BPO Operations Analyst - Remote; EST

Why consider this job opportunity

• Salary up to $70,000 per year
• Opportunity for variable compensation, commissions, and/or annual bonuses based on performance
• Comprehensive health, wellbeing, retirement, and financial benefits
• Paid time off and overtime pay for non-exempt employees
• Robust learning and development programs to enhance your skills
• Supportive, people-first culture that values diversity and inclusion

• Actively participate in BPO Monthly Status and Quarterly Business Review meetings, analyzing engagement performance
• Manage ongoing BPO relationships and engagement performance for field offices and corporate functions
• Serve as the primary point of contact for assistance within existing BPO engagements
• Identify and implement process improvement, streamlining, and automation opportunities
• Act as project manager for special initiatives, ensuring timely completion and alignment with strategic goals

• Bachelor’s Degree required
• Minimum of 3 years in BPO operations
• Detailed, hands‑on experience with BPO solution design and ongoing operations
• Strong communication skills, including the ability to engage with executive-level stakeholders
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) & Teams

• Experience evaluating BPO engagement performance and managing vendor partners to contracted SLAs
• Experience capturing and tracking BPO engagement performance, value, and efficiency metrics
• Background in the employee benefits or insurance brokerage industry
• Experience in project management

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.