Account Manager

About PrezzeePrezzee is a global leader in digital gifting and payments, having sold over 140 million gift cards through partnerships with more than 1,500 brands and serving over 6 million customers worldwide. Our mission is to change lives through the power of giving-leveraging borderless payment technology to help people connect and create memorable moments that truly matter. Founded in Australia nearly 10 years ago, Prezzee now operates across the United States, Canada, Ireland, France, the United Kingdom, Australia, and New Zealand, delivering seamless, secure gifting experiences to a global audience.

About the RolePrezzee is looking for an experienced Account Manager to join our team. Reporting directly to our Head of Sales, you will play a pivotal role in fostering strong, lasting relationships with our clients, guiding them to achieve success and maximize the value of Prezzee's solutions. Your primary mission will be to act as a trusted advisor, working closely with clients supported by our Sales Development Representatives (SDRs) and Account Executives to ensure seamless transitions from onboarding through to growth and retention.

Key Responsibilities

• Qualify and onboard client accounts, understanding business objectives and aligning Prezzee's solutions to support their goals
• Act as the dedicated point of contact for assigned clients, managing enquiries, resolving issues, and delivering a proactive, solutions-focused experience
• Build and maintain strong, long-term client relationships through regular communication and trusted partnership
• Provide strategic, data-driven insights to help clients optimize their use of Prezzee's products and achieve desired outcomes
• Monitor client health and engagement, identifying risks early and implementing strategies to drive retention and growth
• Conduct regular client check-ins and performance reviews to gather feedback and identify expansion opportunities
• Collaborate cross-functionally with Product, Marketing, and Support to advocate for client needs and share actionable feedback
• Maintain accurate CRM records of client interactions, performance, and success metrics
• Contribute to customer success best practices, resources, and initiatives that continually improve the client experience
• Track and exceed KPIs related to onboarding, satisfaction, retention, and account growth, supporting broader revenue goals

What you bring

• 4+ years of experience in customer success, account management, or client-facing roles
• Strong interpersonal and relationship-building abilities
• Proven problem-solving and critical thinking skills
• Collaborative approach to working with internal teams and stakeholders
• Excellent verbal and written communication skills
• Proficiency in using CRM systems and other relevant software tools
• Ability to manage multiple clients and priorities in a fast-paced environment
• Adaptability and flexibility to changing client needs and market conditions
• Keen attention to detail and accuracy in data management and reporting

Benefits

Join Prezzee and become part of a vibrant, fast-growing company where your impact truly matters. Here, you'll be empowered to shape the future of digital gifting while enjoying a supportive culture that values your wellbeing and growth. We offer:

• Competitive incentives that reward your success and contribution.
• Comprehensive health, dental, vision, and 401(k) match benefits to keep you covered.
• Flexible work hours, Culture Swap Days, and the freedom to work from anywhere
  * for 30 days a year.
• Prezzeeversary Leave - Extra day of annual leave for each year you're with us.
• Birth Yay Leave - Celebrate you with a paid day off during your birthday month.
• Parental Leave - 12 weeks for primary carers and 4 weeks for secondary carers
• Fun and meaningful events, both virtual and in-person, to build community and connections.
• Employee Resource Groups - Be an advocate or ally and foster belonging through groups like Empow Her and Pride.
• Continuous learning through Litmos, Linked In Learning, industry-focused opportunities, and Lunch & Learn sessions.
• Access to the Telus Wellbeing platform, supporting your mental, social, financial, and physical health.
• Class Pass Membership - Fully covered monthly credits for fitness, wellness, and beauty.
• Office Allowance - One-time payment to upgrade your office setup.
• Prezzee Staff Discounts - Exclusive deals on Prezzee gift cards - just for being part of the team.
• Certification as a Great Place to Work (US, UK, and Australia)

Prezzee is an Equal Opportunity employer. We believe diversity is key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We are looking for people to help create human connections, make magic…