Sr. Director, Qualitative Research

Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation.

Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people.

Our Sr. Director, Qualitative Research (Senior Moderators) work with Account Managers and Project Managers to lead Qualitative initiatives across a variety of industries. This position requires you to design and facilitate research that captures the customer insights needed to provide client stakeholders direction on their business objectives, then analyze and create report deliverables to share those insights. Most of the engagements will be virtual, but there will be some travel for in-person research.

This position is 100% remote (within the United States) with a salary range of $120,000 – $140,000.

• Develop creative & thoughtful study designs with account managers and project teams in support of client proposals & pitches
• Innovate on qualitative approaches, methodologies and exercises that meet clients’ evolving demands in a competitive market, including speed to insights and showcasing unique thinking
• Provide mentorship and share expertise with other members of the qualitative team, fostering a collaborative environment of continuous learning
• Contribute to thought leadership, point-of-view pieces and our award-winning blog ()

• Skillfully moderate interviews and focus groups, ensuring smooth facilitation and insightful probing
• Own Qualitative initiatives from inception to fruition. Includes developing study materials, conducting fieldwork, leading debriefing sessions, crafting in-depth analysis/reports and delivering compelling presentations to clients
• Quickly develop rapport and cultivate client relationships through adept management of expectations, adherence to timelines, proactive communication, and strategic guidance in client implications and decision-making

• Author and deliver compelling storytelling narratives to embed insight and guidance into clients’ hearts and minds
• Effectively partner with creative teams to deliver interactive workshops, video documentaries and more to further socialize insights

• 10+ year’s experience Moderating insightful discussions with B2C and B2B participants (RIVA, Burke, or Research Rockstar coursework/certification a plus)
• Bachelor's degree in a related field or equivalent professional work experience required.
• Previous Moderation experience for industries such as Financial Services, Retail Goods & Services, Automotive, Energy, Health / Life Sciences, and Technology – with the ability to flex between different industries in need of Qualitative support
• Bonus if bring experience with unique approaches such as Jobs To Be Done or Journey Mapping
• Comfortable working with virtual platforms for both live and asynchronous engagements
• Comfortable facilitating sessions in-homes, in-office, or in research facilities
• Hands-on experience leading end-to‑end qualitative market research projects; skilled in time management /leading and executing multiple work streams at once
• Highly skilled storyteller capable of transcending raw data, with a demonstrated ability to weave insights into a unified narrative to client stakeholders – both verbally and in compelling written deliverables

• Flexibility to work outside of typical business hours when required; ability to travel domestically and if needed, internationally
• Success in this role hinges a great deal on soft skills, including collaboration,…