Ops Specialist

Hey — Let's find your next opportunity 🚀

There are millions of e-commerce businesses around the world, and the industry is growing each year, yet achieving profitability has never been harder. Costs are rising, it’s trickier to acquire customers, and it's critical to run with lean teams. As a result, the vast majority of brands guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6–10% of potential profit on the table.

Intelligems is a profit growth platform that helps these entrepreneurs succeed by uncovering that profit. Our platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We’re taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size.

We have excellent traction: we’re working with over 2,000 brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. Our people are our strongest asset, and we hold a very high bar.

We're backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date.

As a People Ops Specialist at Intelligems, you’ll be the engine behind a smooth, thoughtful, and scalable employee experience, owning key programs across employee onboarding, recruiting, culture, and retention . Reporting to the VP of People Ops & Support , you’ll help us scale what makes Intelligems special while we grow.

This is a high-impact role for someone who’s equal parts operator, communicator, and culture-builder . You’ll run processes with precision, bring warmth and consistency to employee touch-points, and continuously improve our systems so the company can grow quickly without losing its edge.

• Participate in key recruiting activities such as sourcing & screening candidates, assessing role fit, motivation, communication, and alignment with our values
• Track pipeline metrics and identify bottlenecks to improve speed and quality of hiring
• Employee Onboarding:
  Build & improve the employee onboarding experience, training content, and processes
• Employee Retention:
• Lead our social committee and culture programming (remote events, in-person offsites, team gatherings)
• Develop recognition programs and events that reinforce our values
• Run employee surveys (engagement, onboarding, pulse checks), synthesize insights, and partner with leaders to drive action
• Support benefits audits and annual improvements: gather employee feedback, benchmark options, and propose changes (in partnership with leadership)

• 3+ years of experience in People Operations, HR coordination, recruiting coordination, talent ops, or a project/program management role in a fast-paced environment
• Demonstrated ability to manage multiple projects or work streams simultaneously, with excellent attention to detail and follow-through
• Strong communication skills (written and verbal) with a high bar for clarity and empathy
• Comfort working with ambiguity; you can take a rough idea and turn it into a repeatable process

Health Insurance

Vision Insurance

401(k) Matching

Paid Time Off (PTO)

Paid Holidays

Remote Work

Professional Development

• Competitive salary and equity packages
• Medical, dental, and vision insurance
• 401k + match
• Flexible PTO policy
• Parental leave
• $ to spend quarterly with our growing list of brands
• WFH setup stipend
• Laptop provided
• Team meetups and events

Intelligems is a remote-first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required.

All Intelligems interviews are transcribed by an AI notetaker.