VP of Operations, Insurance; Remote

RMP NC
4135 S Stream Blvd
Suite 400
Charlotte, NC 28217, USA

Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values:
Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at

The VP of Operations will set the strategy for technology growth within the Insurance vertical, partnering with development teams on new solutions. This role is accountable for the full P&L and client results for the Insurance line of business; meeting or exceeding budgeted financial goals, optimizing the service delivery model, onboarding & implementation of new Insurance projects and selectively participating in the sales process as needed (and where warranted) to assist in closing new business or growing existing relationships with key clients.

Title: VP of Operations, Insurance

Location: Remote

Department: Insurance

Reports To: CEO

Compensation: $200,000 to $260,000 base + 20% Annual Incentive Plan

• Set the strategy for technology growth and partner with development teams on new solutions for determining best technology, including AI/RPA and automation
• Preserve and enhance top line revenue associated with our Insurance line of business (LOB) for all locations within Meduit
• Maximize client performance and profitability of the respective service line, that is derived from the associated top line revenue
• Ensure the highest standards of customer service, process innovation, technology maximization and operational effectiveness are being achieved so that superior service is delivered to the client while also executing on the utmost of operational effectiveness and efficiency
• Serve as the national leader and subject matter expert for the Insurance LOB across multiple Meduit sites and work to promote a combined insurance organization
• Provide input on pricing new business and financial modeling for complexity and liquidation with understanding the profitability of LOB. Participate in problem solving for clients who are not meeting their profitability targets
• Oversee and improve the end-to-end operating model for new client intake, configuration and ongoing service protocols to ensure that we deliver service at or above the levels we committed to

• Bachelor’s degree in business administration, health care administration or other relevant degree that delivers analytical skills and abilities
• 10 to 15 years’ experience with appropriate healthcare transactions such as billing & follow up, denials management, underpayments/zero payments, etc. that ultimately results in deep subject matter expertise in Insurance Line of Business practices
• Knowledge of the competitive Insurance Line of Business landscape
• Prior P&L and budget management experience
  
  Prior experience leading total team size of 250 or larger, both onsite & remote
• Prior experience leveraging a domestic, nearshore, and offshore workforce
• Strong analytical skills to assess current performance and make recommendations for business improvement
• Effective persuasion and influence skill to drive change internally and client results externally

• Client-facing experience
• Blend of Provider & Vendor experience

Must be legally authorized to work in the United States without sponsorship

As a condition of employment, a pre-employment background check will be conducted

• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduitis an Equal Opportunity Employer. We do not discriminate based on any protected classand welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.