Senior Program Manager, Business Operations

About the team

The Zillow Preferred team drives partner-led growth by designing how high-performing real estate teams deliver seamless experiences for our customers. Business Operations is central to this mission, building scalable programs, tools, and strategies that empower teams to operate efficiently and effectively, while fostering cross-functional collaboration to solve complex challenges and deliver impactful solutions.

As a Senior Program Manager, you will lead high-impact, cross-functional initiatives that protect revenue, uphold standards, and enable the Preferred program to scale. You will translate complex business problems into actionable programs, drive alignment across teams, and deliver solutions from strategy through execution—helping shape the future of integrated transactions at Zillow.

• Identify, validate, and implement strategic solutions to optimize business performance through analysis, research, and testing.

• Lead complex, cross-functional projects from concept to execution, including defining scope, managing work streams, and driving alignment through clear communication.

• Drive business integration across Product, Legal, Finance, GTM, and Operations to ensure cohesive and scalable program delivery.

• Deliver data-driven recommendations and execution plans by leading analyses and translating findings into actionable steps.

• Operationalize payment and compliance policies in partnership with legal and compliance teams, ensuring alignment with business objectives and regulatory requirements.

• Own initiatives to reduce payment risk, address outstanding payments, and mitigate bad debt through improved policies and controls.

• Partner with Product and cross-functional teams to implement new features and process improvements, supporting rollout planning and adoption.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $ - $ annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $ - $ annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

• 6+ years of experience in strategy, business operations, analytics, or program management, with a track record of delivering measurable business impact.

• Experience designing and refining program workflows and tooling, leveraging AI and automation to improve speed, quality, and visibility across cross-functional teams.

• Proven ability to break down complex problems, identify root causes, and develop data-driven solutions aligned with business goals.

• Experience translating business and operational needs into clear, actionable product requirements.

• Strong influencing skills, with the ability to navigate complex decision-making and manage relationships with senior stakeholders.

• Demonstrated success leading multi-workstream initiatives and balancing competing priorities in a fast-paced environment.

• Excellent communication and presentation skills, able to clearly articulate trade-offs and recommendations to diverse audiences.

• Ownership mindset with comfort operating in ambiguity, exercising sound judgment, and a strong bias toward action.

• Highly proficient in project management, analytics, and reporting tools (e.g., Google Workspace, Jira, Excel, Salesforce,…