Customer Success Manager; CSM – Smart Containers

Join Us as a Customer Success Manager (CSM) – Smart Containers & Supply Chain!

Ready to deliver measurable ROI and act as a strategic partner for global maritime leaders? At ORBCOMM, we’re seeking a highly skilled CSM to drive adoption, growth, and long‑term success for our Smart Containers line of business.

As a key member of ORBCOMM’s International Sales team, you’ll act as a trusted consultative partner, deeply embedded within the client’s organization to understand their structure, priorities, KPIs, and decision‑making processes. Your mission: help customers fully realize the ROI of our IoT solutions through insights, value mapping, and strategic engagement.

This high‑impact role blends product expertise, business analysis, change management, and executive stakeholder alignment to deliver meaningful, measurable improvements. You’ll work cross‑functionally to elevate adoption, strengthen relationships, and influence strategic decisions that optimize operations and unlock growth.

Enjoy a hybrid schedule—combining a strong on‑site presence in Geneva with flexibility for remote work. Candidates may be based in Geneva or nearby areas of France or Italy within a reasonable commuting distance, enabling regular onsite collaboration to support customer success.

• Drive Measurable Customer Value & ROI
  • Define baseline KPIs and co‑create ROI models tailored to container logistics and maritime operations
  • Track and communicate progress, highlighting measurable outcomes and strategic improvements
  • Identify operational inefficiencies related to the baselined KPIs, and recommend best practices to maximize adoption and impact
  • Oversee governance and execution of pilot programs to ensure alignment with customer needs
• Leverage Deep Product Expertise
  • Develop expert‑level knowledge of ORBCOMM’s Smart Containers solutions, integrations, and industry applications
  • Translate product capabilities into business value tied to container visibility, asset utilization, and supply chain optimization
  • Share insights and best practices across accounts and internal teams
  • Proactively identify expansion opportunities that enhance container operations and client success
• Act as an Embedded Client Partner
  • Immerse in customer environments to understand enterprise structure, workflows, and decision‑making dynamics
  • Build trust‑based relationships with influencers and operational teams in maritime and container logistics
  • Map stakeholder ecosystems and monitor risk indicators
  • Advise customers on process optimization, KPI improvement, and maximizing platform utilization
• Collaborate Cross‑Functionally
  • Partner with Account Management, Solutions Architecture, Product, Analytics, and Professional Services to deliver a unified experience
  • Capture customer insights and translate them into actionable feedback for product roadmap and service enhancements
  • Support Sales in identifying upsell and cross‑sell opportunities based on client needs and ROI analysis
• Engage and Communicate with Impact
  • Prepare and deliver compelling business reviews, ROI reports, and KPI dashboards focused on container operations
  • Facilitate strategic workshops and value discovery sessions with maritime and logistics stakeholders
  • Communicate progress, risks, and recommendations with clarity and executive presence
  • Keep stakeholders aligned on priorities, success metrics, and roadmap execution

You’re a strategic, consultative partner who thrives in complex enterprise environments and is passionate about driving measurable outcomes. You combine business acumen, technical aptitude, and relationship‑building skills to deliver exceptional value.

If you have:

• A Bachelor’s degree (MBA preferred)
• 5–10 years in Customer Success, Management Consulting, Value Engineering, Business Analysis, or similar strategic client‑facing roles
• Proven success managing enterprise accounts in maritime supply chain, container logistics, or IoT/SaaS sectors
• Strong product and technical aptitude; ability to translate features into business outcomes
• Proficiency in Salesforce for CRM and case management
• Expertise in interpreting and modeling data (KPIs, dashboards, ROI analysis)
• Familiarity…