Account Manager

Action Link is searching for a collaborative Account Manager to join our leadership team!

The Account Manager is responsible for the relationship between Action Link and assigned client. This individual is responsible for ensuring that the client's needs are being met from an operational as well as a field execution standpoint. The Account Manager is responsible for identifying opportunities for the client, associated retailers, and Action Link while managing all aspects and timelines of operations to meet Key Performance Indicators (KPIs).

Goals of the position include Statement of Work (SOW) creation, supporting the build and implementation of KPI metrics, preparing and conducting Quarterly Business Reviews with the client, and ensuring client satisfaction and contract renewals. The Account Manager may also serve as a daily point of contact for the client's cross-functional partners to ensure program execution. This person must have strong communication skills, be well organized, and possess exceptional detail orientation.

The Account Manager must build strong relationships with Action Link field leadership to ensure a level of excellence in field execution.

What We Offer

* $75,000 - $80,000 per year

* Schedule will typically be Monday - Friday, with occasional evenings, occasional weekends

* Diverse mixture of remote work and travel

* Medical, dental, vision, and life insurance plans

* Laptop plus monthly internet/phone stipend

* W2 employment with biweekly pay schedule & direct deposit

* Paid vacation and sick time;
Paid holidays

* 401(k) option with employer match

Duties

* Support the achievement of key performance indicators for given clients' programs

* Collaborate with clients to provide timelines, ensure deadlines are met, and provide recommendations for problem solving

* Oversight of project management and quality control

* Maintain strong partnerships with Human Resources and Recruiting Departments

* Work with vendors to prepare jobs, provide updates, and maintain a strong working relationship

* Collaborate with Field Management teams to ensure all information for in-store execution is provided

* Work with Data Analysts to create client reporting, analyze data gathered and summarize outcome for client(s)

* Coordinate, communicate and partner with internal operations and field management in order to provide successful results to client(s)

* Assist with fulfillment orders and administration when needed based on capacity

* Submit and maintain budget accuracy

* Problem solve with teams to ensure all needs of the client and field representatives are met

* Store visits with or without client is required to plan for program needs

* Adhere to the guidelines of the Action Link Travel and Expense Policies

Qualifications

* Minimum 2 year college degree

* Prior experience in account management, project management, or relevant client relations role

* Knowledge of the retail and/or consumer electronics industry a plus

* Exceptional time management and organizational skills

* Ability to build and maintain strong relationships

* Understanding of margins, retail sales incentives, etc.

* Expertise with data analysis, sales tracking, compliance reporting

* Skilled at problem solving and understanding client requests

* Demonstrated critical thinking skills

* Ability to work independently, with limited supervision

Physical Requirements

* Must have the ability to travel to different locations, locally by vehicle and nationally by plane as needed

* Must have and maintain a valid driver's license and be able to rent a car under Action Link's corporate insurance standards

* Ability to accommodate a remote home office environment with access to reliable high-speed internet connectivity

* Must have the ability to use a computer, keyboard, mouse, phone, and other standard office equipment

* Must be mobile and have the ability to sit and stand for extended periods of time

* Ability to lift 10 lbs. periodically

We are an Equal Employment Opportunity Employer