Sr. ITM Specialist

Description

Responsibilities:

• Provides necessary transaction reviews, overrides, and/or approvals.
• Oversee the general operations of the team in the absence of the ITM Specialist Team Manager or Supervisor.
• Train, coach, and mentor new teammates on ITM policies and procedures.
• Presents and explains Huntington Bank services and products to customers and assists in meeting their financial needs.
• Answer questions and solve problems for customers by listening, collecting data, securing answers, and reporting results to the inquiring party.
• Performs file maintenance needs such as address changes, unlocking Huntington OLB, Debit Card limits, etc.
• Takes complete ownership of every interaction whether it requires a call back or extended research.
• Required to complete compliance, training, and all other training offered to ITM Specialists.
• Seeks ways to streamline work processes and continuously improve the ITM experience.
• Represents Huntington Bank in a positive and professional manner.
• Maintains customer and other sensitive information with confidentiality.
• Treats all co-workers and Huntington Bank customers with respect.

Qualifications:

• Completed a minimum of 12 months as a Branch Teller, ITM Specialist, or equivalent role.
• Must be in good standing with no significant outages within a rolling 12 months.
• High School Diploma

Preferred Qualifications:

• Strong customer service background.
• Excels in a fast-paced work environment while maintaining accuracy.
• Exceptional time management skills.
• Comfortable on camera, maintaining a friendly and professional appearance.
• Professional and courteous verbal and written communication skills.
• Ability to remain calm when difficult situations arise.
• Ability to communicate, verbally, through video.
• Experience communicating via virtual technology (Skype, Face Time, Video Conf.).
• Comfortable being evaluated against performance standards.
• Willingness to take initiative to achieve team goals and model a good work ethic for others.
• Ability to acquire working knowledge of Huntington Bank products and services.
• Ability to become a subject matter expert in digital delivery channels and to discuss these channels with internal/external customers.
• Able to use good judgment and discretion when handling confidential account information.
• Ability to effectively handle fluctuating work demands.
• Regular and reliable attendance

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay).

Workplace Type:
Office

Our Approach to Office Workplace Type.

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F‑1 students, H‑1B professionals, O‑1 workers, TN workers, E‑3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis.

Huntington is an Equal Opportunity Employer.

Tobacco‑Free Hiring Practice:
Visit Huntington’s Career Web Site for more details.

Note to Agency Recruiters:
Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.