Business Analyst

Overview

This role will require you to work on small to large sized business initiatives to identify, document, analyze and provide solutions related to processing, service and/or technical improvement opportunities under the guidance of a senior product owner. Business initiatives will include analysis of customer data and remediation of any gaps identified to better support operations processes.

Belong to a team where our vision is to create and support engaging and frictionless customer, producer, and employee experiences to optimize capacity for business growth and support Operations goals.

Individual Responsibilities:

• Clarify and translate business requirements / objectives into detailed system functionality

• Produce high quality requirement specifications

• Provide support to business areas, investigating operational related problems/inquiries, and recommending and implementing solutions

• Develop new procedure documentation in support of new process, products, or system enhancements

• Drive refinement sessions, ensuring clarity of stories and acceptance criteria for Developers and Quality Engineers

• Provide effective communication with business unit management as well as business partners across Information Technology, Operations, Product & Marketing, Sales & Distribution and other functional teams

• Collaborate with business stakeholders as needed to conduct analysis

• Assist with development of user test plans and testing to validate system enhancements

• Support the Product Owner with various tasks such as assisting with prioritization, reporting, and documentation

Shared Responsibilities:

• Conduct interviews with business and technical experts to identify and communicate issues

• Work with various teams (business and systems) to ensure that solutions are produced in accordance with the business requirements and are effectively validated

• Assist with testing (UAT, PIV) and user training development

• Attend cross team meetings to gather requirements and facilitate day-to-day discussions

• Create and review user stories to meet business standards and audit criteria

• Monitor feedback and review scans for trends, production issues, and ADA compliance

• University degree or equivalent business experience

• 1-2 years business analysis and/or project management experience

• Ability to handle multiple demands and competing priorities

• Knowledge and understanding of project management methodology and workflow design

• Ability to convey information clearly and effectively through both verbal and written communication

• Good organization, problem-solving skills and analytical ability

• Work well in independent or team basis as situation dictates

• Ability to breakdown complex problems and adapt to a faced-past environment

• Experience and understanding of internal and industry insurance business and products offered

• Experience with applications such as Salesforce and Jira

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• We’ll empower you to learn and grow the career you want

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words

• As part of our global team, we’ll support you in shaping the future you want to see

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺伝特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡

Salary location: 美國, 麻薩諸塞州；
Working Arrangement
: 遠端工作

Salary range is expected to be between $61,875.00 USD - $ USD

If you are applying for this role outside of the primary location, please contact  for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills,…