Senior Business Analyst

The Role

We are seeking a highly analytical and execution-oriented Senior Business Analyst to support the Director of Business Solutions in delivering high-impact, cross-functional transformation initiatives. This role is first and foremost a Business Analysis role, with added responsibility for driving structured execution and delivery. The position is intentionally designed with more focus on business analysis and some knowledge on program and delivery management, ensuring that initiatives move from well-defined problems to measurable business outcomes.

The ideal candidate brings strong familiarity with how software companies operate across core life cycles — customer, product, employee, and financial/data governance — and thrives in environments where strategy must be translated into scalable execution across systems, teams, and processes. This is a remote role with a preference for candidates located on the U.S. East Coast to support close collaboration with business leadership.

• Customer Lifecycle:
  Lead-to-Cash, Renewals, Expansion, Compliance
• Product Lifecycle:
  Build, Release, Support, Enablement
• Employee Lifecycle:
  Hire-to-Retire, Onboarding, Access & Enablement
• Financial & Data Foundations:
  Reporting, Controls, Data Governance

• Lead deep-dive analysis across enterprise-critical workflows.
• Conduct current-state and future-state process mapping.
• Define problem statements, scope, success metrics, and constraints.
• Gather and document business requirements, process flows, user stories, and acceptance criteria.
• Translate executive strategy into structured analytical outputs.
• Support impact analysis across customers, employees, financial outcomes, and systems.
• Ensure alignment with finance controls, audit requirements, and data integrity standards.

• Develop initiative plans and milestones.
• Track dependencies, risks, and decisions.
• Coordinate cross-functional activities.
• Support rollout planning, enablement, and adoption tracking.
• Ensure execution aligns with approved business cases.

• Support Business Solutions Steer Co through intake documentation, business cases, and executive summaries.
• Maintain initiative documentation and portfolio artifacts.
• Track benefits realization post-implementation.

• Define and track KPIs.
• Partner with Finance on ROI modeling.
• Partner with Data Governance leadership on ownership and accountability for enterprise data.
• Support scalable data-capture processes embedded in workflows.
• Ensure data consistency in executive reporting.

• Act as a bridge between business leaders and delivery teams.
• Facilitate working sessions and alignment discussions.
• Communicate clearly with technical and non-technical audiences.
• Drive accountability through influence.

• 5–7+ years of experience in business analysis, business operations, or program delivery.
• Strong experience in process modeling and requirements definition.
• Familiarity with software company life cycles.
• Experience with major CRM, Finance, and HR platforms.
• Strong analytical and stakeholder management skills.
• Bachelor’s degree required.

• Competitive salary commensurate with experience and qualifications.
• A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
• 401K savings program with company match.
• Generous paid time off (PTO) is offered to support the ability to rest and recharge.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Annual recurring WFH allowance for you to purchase items you need for your home office.
• Ongoing support for learning development so you can master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.

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