Account Manager-; Remote

Overview

You are a skilled customer relations professional with an eye for detail, a firm grasp of mathematics, and a knack for solving complex problems while juggling multiple responsibilities. You are comfortable behind the computer, navigating spreadsheets and responding to client emails, and you are equally capable of speaking with customers and partners in person and on the phone. You are looking to bring your talents to a team where your ideas and contributions are recognized, and you thrive in a changing environment where you can switch between support and leadership roles as needed.

We are seeking a highly organized and customer-centric Account Manager to join our growing team. In this role, you will partner closely with Account Executives, clients, key partners, and internal teams to provide exceptional support throughout the sales operations process. You will play a key role in building long-term, trusted relationships with clients by delivering accurate, timely service and driving operational excellence.

This is a dynamic role requiring attention to detail and strong interpersonal skills. The ideal candidate will be adaptable, proactive, and capable of switching between support and leadership functions as needed. Must be based in the United States and reside in New York City and/or surrounding areas.

• Serve as a trusted advisor to key accounts, customer stakeholders, and executive sponsors
• Support new client onboarding and growth initiatives in collaboration with Sales
• Generate timely, accurate quotes and ensure smooth order placement and processing
• Oversee customer account management including contract and agreement negotiations
• Coordinate with internal/external teams to forecast stocking needs and delivery schedules
• Act as a client advocate with a focus on improving the customer experience
• Collaborate cross-functionally to ensure on-time and accurate delivery of all orders
• Escalate risks appropriately and support remediation efforts
• Complete ongoing security awareness training and comply with company policies
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned

• 3–5 years in client-facing account management, sales support, or relationship management
• Background in technology, IT solutions, or channel distribution preferred
• Proven success managing multiple accounts with accuracy, responsiveness, and strategic focus
• Skilled in quoting tools, CRM systems (e.g., Salesforce)
• Experience in procurement, supply chain, or logistics coordination a plus
• Trusted advisor with a track record of building strong, long-term client relationships

• Excellent written, verbal, and presentation communication skills
• Analytical thinker who uses data insights to anticipate challenges and identify client-focused solutions
• Highly organized and efficient in fast-paced, deadline-driven environments
• Proactive problem solver who anticipates needs and drives solutions independently
• Collaborative, adaptable team player with a customer-first mindset

Our mission is to challenge and enable our employees to achieve great things. We live and breathe our core values:

• We Before Me:
  We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other s shoes, readily admit our mistakes, and generously share our time and knowledge.
• Dare To Be Great:
  We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
• Own It:
  We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.

We are consistently listed among Inc & Crain s "Best Places to Work" and we re proud of our accessible & engaged executive team. We believe in…