Sales Coordinator - NA Resale

Purpose

The purpose of the Sales Coordinator is to facilitate all aspects of order process from order entry, shipping, and billing. This position will serve as backup for other team members when needed. Main point of contact between Sales, Inventory Coordination, and Product Coordination for all issues revolving open orders, inventory inquiries, shipping, and billing. Work directly with sales managers and customers to resolve issues, deliver orders, process paperwork.

Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.

• Order Entry – Work with sales force to enter orders into BLUE via Mobile App or manual order entry
• Accurate filing and creation of paperwork via the Document Management System (Bill of Lading, Certificate of Analysis, Purchase order, etc.)
• Batch Assignment Requests – Work with Product Coordination or Inventory Coordinators to source material for appropriate orders
• Monitor credit for accounts – Work with appropriate Credit Manager to ensure customers have proper credit for the orders they are trying to have shipped. Never allow any order on credit hold to ship
• Setup shipment of orders through OTM and work with the Transportation group to resolve any transportation issues
• Gather accurate freight rates for sales force, when necessary, from carriers and logistics partners
• Bill orders within 48 hours and send invoices to customers to ensure on time payment
• Track railcar, truckload, and bulk truck shipments. Report any delays to the appropriate seller and customer
• Customer reporting, spreadsheets, volume data, shipment data, as needed or requested
• Monitor open order reports and short payment reports
• Work with Master Data on Customer Account maintenance and creation of new accounts to ensure proper set up
• Enter all Customer related Claims for all categories:
  Administration, Delivery, Material or Non-Quality. Work with Claims Coordinator and ensure all information necessary is provided to complete claim

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Not Applicable

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.

1.

Education:

• a. High school diploma or equivalent required
• b. Equivalent experience considered in lieu of degree

2.

Experience:

• a. Minimum of 2 years of relevant work experience in similar title and scope of responsibility preferred

3. Licenses /

Certifications:

• a. Valid driver’s license – required

4. Language:

• a. Proficiency in English required
• b. Bi-Lingual – Spanish or Portuguese is a plus

The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore

• Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office.
• This position is a remote work-from-home role

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions &…