Customer Service Specialist

Job Description

Are you a supply chain‑savvy problem solver who takes pride in accuracy, responsiveness, and delivering exceptional service? As a Customer Service Specialist, you’ll play a key role in supporting both internal teams and external customers throughout the full order process.

This role is ideal for someone who thrives in a fast‑paced environment, pays close attention to the details, and approaches every challenge with a solutions‑first mindset. You’ll ensure orders flow smoothly, troubleshoot issues before they impact the customer, and build strong relationships that support our long‑term business success.

This role is primarily office‑based. After 90 days, you’ll have the opportunity to work from home up to 1‑2 days per week.

📦
Make a Real Difference
– Support vital order management, delivery performance and product accuracy across our customer base.

🔗
Be the Bridge
– Collaborate with our Sales, Operations and Supply Chain teams to ensure a smooth customer journey from order to invoice.

🧠
Sharpen Your Expertise
– Gain hands‑on experience with SAP, expand your product knowledge and learn the intricacies of our growing business.

🚀
Grow Your Career
– Be part of a team that values cross‑training, continuous improvement and internal mobility.

• ✅ Manage customer orders via phone, email and fax using Microsoft Products & SAP.
• ✅ Maintain and invoice orders post‑shipment, process pricing changes and update customer master data.
• ✅ Respond to customer inquiries, troubleshoot delivery or product concerns, and provide timely resolutions.
• ✅ Partner with internal departments (Sales, Operations, Transportation) to deliver exceptional service and order accuracy.
• ✅ Support month‑end close and related reporting or administrative tasks in collaboration with Shared Services.
• ✅ Participate in cross‑training and continuous improvement of department systems and processes.
• ✅ Assist with training and onboarding of new team members as needed.
• ✅ Maintain professionalism in a fast‑paced office environment with occasional extended hours or weekend work.

What You’ll Bring

• ✔ 3‑5 years of customer service experience (order management or related field preferred).
• ✔ Associate degree or higher preferred (or equivalent experience).
• ✔ Familiarity with SAP is a big plus.
• ✔ High attention to detail.
• ✔ Understanding of supply chain or logistics operations is beneficial.
• ✔ Excellent communication, adaptability and problem‑solving abilities.
• ✔ Industry experience in mining, refineries, agriculture, or bulk liquid shipments is a plus.

• Medical‑Dental‑Vision‑Prescription (Low employee premiums!)
• 401(k) plan with dollar‑for‑dollar matching up to the first 5% of employee contribution
• 401(k) company retirement contribution at year‑end, equal to 4% of annual base salary
• Short‑term incentive awards based on measured performance criteria
• Life Insurance (2x annual base salary)
• Paid vacation and sick time, and 10 paid holidays per year
• Tuition Reimbursement:
  Up to $5,000 per calendar year (non‑taxable)
• Adoption Assistance:
  Up to $7,500 in reimbursement assistance
• Paid maternity and parental time off
• Business Travel Life & Accident Insurance
• Flexible Spending Account
• Telemedicine program for you and your dependents
• Long‑Term Disability insurance
• Company referral program

Tessenderlo Kerley is part of Tessenderlo Group, an industrial group that focuses on agriculture, valorizing bio‑residuals, machinery, mechanical engineering, electronics, energy, and providing industrial solutions with a focus on water. With its headquarters in Belgium, the group is active in over 100 countries, and it has a global team of more than 7,000 employees. Its belief that “Every Molecule Counts” is at the heart of the strategy of the group:
Tessenderlo Group continually strives to valorize its products and processes to the maximum and to add value to everything it does. For more information about Tessenderlo Group, its people, and its brands, please visit

Tessenderlo Kerley, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.