Customer Success Manager

Employer Industry: Technology and Software Solutions

• Opportunity for career advancement and growth within the organization
• Remote-first culture with flexible work arrangements
• Comprehensive health, dental, and short-term disability plans with generous employer contributions
• $500 home office reimbursement to support your remote workspace
• Up to $500 towards self-selected learning and development
• Pre-IPO stock options available

• Partner with Small Business and Mid-Market customers to support their recruiting operations
• Build strong executive-level relationships to increase product adoption and customer satisfaction
• Analyze customer product usage data to recommend enhancements that improve the customer experience
• Proactively develop customer strategies and success playbooks while monitoring their effectiveness
• Collaborate cross-functionally to ensure an exceptional customer experience

• Minimum of 4 years of experience in Customer Success Management or Customer Onboarding with complex software solutions
• At least 3 years of experience conducting Quarterly Business Reviews (QBRs)
• Exceptional communication, presentation, and interpersonal skills
• Proven ability to thrive in a dynamic, fast-paced, small team environment while managing multiple responsibilities
• Bachelor's degree or equivalent experience

• Experience with recruiting, Applicant Tracking Systems (ATS), and/or HR technology
• Self-motivated with a strong problem-solving mindset

#Customer Success #Software Solutions #Remote Work #Career Growth #Diversity And Inclusion

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.