Senior Coordinator, Client

Employer Industry: Clinical Research

• Salary up to $116,089
• Eligible for a variable bonus in addition to base salary
• Comprehensive health coverage and paid holidays
• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the United States
• Supportive and collaborative work environment committed to diversity and inclusion

• Serve as a liaison for new clients transitioning from Business Development to Operations, ensuring a smooth handover
• Implement and manage the Client Onboarding Framework to meet client expectations and goals effectively
• Conduct CIRBI demonstrations and provide continuous support and training to clients
• Establish periodic check-ins to monitor client satisfaction and outcomes, analyzing and tracking timelines and quality metrics
• Collaborate with internal teams to promptly resolve client issues and concerns, proactively addressing potential issues

• Minimum of 2 years of experience in an IRB, health-related field, or clinical research
• Bachelor’s degree in business, communication, or a science-related field, or a High School Diploma with four years of industry experience
• Intermediate computer skills, including MS Office products and CRM software
• Knowledge of clinical research, including drug, biologics, and device trials
• Understanding of FDA and OHRP regulations and ICH guidance for informed consent and institutional review boards

• Sales/business development experience
• Strong verbal communication skills, including listening and understanding client needs
• Ability to analyze and present data effectively
• Experience with client onboarding processes
• Familiarity with client experience data tracking in CRM software

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