SEMCO - Part-Time CSR

Position Summary

Using available resources and knowledge of Company products and programs the CSR, under direct supervision, is responsible for providing effective customer service for all internal and external customers.

• Respond timely to customer calls.
• Provide timely and accurate information to customers.
• Process customer requests following established Company policies and procedures.
• Conduct necessary research to answer customer questions.
• Remind customers about special programs. Explain program, coverage, and related costs.
• Participate in Company training as required.
• Responsible for meeting defined performance and quality monitoring metrics.

• High School Diploma/GED
• 1+ years of customer service-related work experience
• Excellent written, oral, and listening skills.
• Excellent organizational skills with the ability to confidentially process and maintain data.
• Good working knowledge of various personal computer business software applications presently used by the Company.
• Ability to learn new systems or software packages as necessary.
• Must maintain a positive work atmosphere through effective interactions and communications with co‑workers, customers, and management.

• Work location secure and appropriate to facilitate uninterrupted and productive conversation with customers during business hours.
• Reliable Internet
• Reliable transportation for in‑office monthly meetings and periodic training.

NOTE:

Work from office available

We offer a competitive salary range of $22.45 to $31.25 per hour, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply.

Alta Gas is a North American energy infrastructure company with a focus on owning and operating assets that provide affordable energy to our customers. Alta Gas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions - from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver clean and affordable natural gas to approximately 1.7 million customers' homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission:

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For Canadian hires:
Alta Gas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires: WGL/SEMCO/Alta Gas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life.

Available benefits vary depending on the specifics of the role.

U.S. affiliates of Alta Gas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

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