Account Manager; St. Louis Area

The Account Manager serves as the primary day-to-day contact for Rivet|MRO clients, ensuring projects move forward smoothly, on time, and within scope.

The ideal candidate is organized, proactive, detail-oriented, and comfortable managing multiple marketing initiatives simultaneously and of varying complexity. The Account Manager leads projects through initiation, research, and implementation of marketing initiatives.

• Serves as the primary point of contact for assigned accounts
• Builds strong, trusted relationships with distributor and supplier clients
• Communicates timelines, expectations, deliverables, and next steps clearly
• Manages client approvals, feedback, and decision-making milestones

• Manages multiple client projects simultaneously, ensuring deadlines are met
• Coordinates assets, information, and approvals required to start and advance projects
• Tracks progress and ensure deliverables align with agreed-upon objectives

• Works closely with creative teams as well as clients and vendors
• Attends weekly internal team status and account manager meetings to provide/discuss pertinent project and account management updates
• Attends client onboarding/kickoff, retrospective, co-op discussion, and other meetings as needed

• Follows Rivet|MRO project workflows and timeline standards
• Helps reinforce response-time expectations with clients
• Identifies opportunities to improve client experience and internal efficiency
• Files all and appropriate information in One Drive and Click Up

• 2 years of experience in account management, project management, or client services
• Proficient in Word, Excel, and Power Point
• Strong written and verbal communication skills
• Highly organized with excellent time-management abilities
• Familiarity with project management tools (Click Up or similar a plus)
• Quick Books management: purchase orders, invoicing

This position is primarily a flexible work-from-home opportunity that allows you to set your own hours. We do require a handful of in-office meetings a year in St. Charles, MO.