Branch Office Administrator

There's power in partnership.

You're the kind of person who loves solving problems and building relationships – and that's exactly what makes you essential to our branch teams. As a Branch Office Administrator at Edward Jones, you'll be the first voice clients hear and the trusted resource they rely on. We'll give you the tools, training, and support to make a meaningful impact every day – on your clients, your team, and your future.

Position

Schedule:

Full-Time

Branch Address: 1955 Pauline Boulevard, Suite 150, Ann Arbor, MI

Job posting will remain open for 30 days, from 12-Feb-2026. The posting may close early due to number of applicants.

BOAs team up with financial advisors to help clients achieve their long‑term financial goals. The primary role is to provide administrative support to a financial advisor or a team of multiple advisors. As a vital part of the client support team, you’ll ensure seamless client experience and growth opportunities.

• Comprehensive 6‑month training with an experienced peer mentor
• Wide support network from branch to region to home office
• Opportunity to work independently while supported by a team of thousands

• Deliver exceptional personalized service to ensure clients feel understood and informed
• Assist in the annual business planning process to develop strategies for the upcoming year
• Actively listen for client needs that may indicate additional services
• Drive marketing activities such as planning and executing events
• Provide exceptional client service via inbound/outbound calls, email, and in‑person interactions
• Manage account opening, transfers, and other requests; process transactions and maintain accurate records
• Handle scheduling, materials preparation, correspondence, and support marketing initiatives
• Streamline processes by updating SOPs and executing branch business plan
• Use technology such as Money Guide, Salesforce, Microsoft Office and other firm‑provided software

• A culture of continuous improvement and professional development
• An inclusive environment that values diverse viewpoints
• Recognition program promoting a long‑term career, financial security, and well‑being for you and your family
• Full‑time associates receive medical, prescription, dental, vision, voluntary benefits, disability, life, AD&D, 401(k), health savings, flexible spending, 10 paid holidays, 15 start‑up vacation days, sick time, personal days, volunteer day, bonuses, profit sharing, and Employee Assistance Program. For details, visit our benefits page.

• Human‑centered approach with benefit from discretionary and variable compensation
• Bonus opportunities based on branch and firm profitability plus individual performance
• Opportunity for merit‑based salary increases as you progress in the BOA role

Hiring Minimum: $23.85

Hiring Maximum: $25.82

• Analytical thinking
• Attention to detail
• Adaptability
• Conversational skills
• Digital tool utilization
• Team collaboration

Edward Jones is a Fortune 500ⁱ company that values people first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we are privately‑owned and prioritize clients over shareholder returns. Our purpose is to partner for positive impact and improve the lives of clients and colleagues while bettering communities and society.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.