Senior Associate, Cash Enablement

Location

OTFLH:
Florida Home Offices Remote Location, Remote City, FL, 33408 USA. This is a remote opening and can be based anywhere in the United States or Canada.

United States of America

The Cash Enablement role accelerates dispute resolution to improve customer experience, reduce aging disputes, and support timely cash collection. This position focuses on high‑impact dispute reason codes, backlog reduction, and improving time to resolution across key processes.

• Partner with Finance, Contract Booking, and Collections to research and resolve customer disputes.
• Conduct detailed investigation using sales systems, CRM tools, and internal applications to support dispute closure.
• Reduce time to resolution and contribute to performance metrics related to dispute aging, backlog reduction, and customer satisfaction.
• Maintain accurate, up‑to‑date documentation and records of dispute activity across CRM and internal systems.
• Identify trends and elevate recurring issues to improve upstream processes.

• Bachelor’s degree in Business, Operations, Communications, or related field; or equivalent work experience preferred.
• 1-3 years of experience in customer support, operations, sales support, or related functions.

• Strong understanding of customer support workflows such as onboarding, dispute resolution, account maintenance, and compliance.
• Experience interpreting data and reporting operational metrics.
• Excellent communication, interpersonal, and conflict‑resolution skills.
• Ability to collaborate cross‑functionally and influence without authority.
• Strong problem‑solving skills with a focus on process consistency and quality.

• Proficiency with CRM systems and sales tools (e.g., Salesforce, Service Now, ticketing or case management tools).
• Knowledge of billing, contract management, or operations systems preferred.
• Strong Excel/Sheets and reporting tool capability.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.