Invoicing Analyst

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Invoicing & Adjustments team members are responsible for the accurate and timely invoicing of customers. They will ensure customers receive invoices, account statements, and adjustments (credit memos/returns) timely and accurately. Focusing on ensuring customers understand their invoices (via billing dashboard, email, or KP articles), and being reminded to pay prior to the due date will be the focus for the team members.

The team will be expected to process credits related to subsidies, partner rebates, refunds, or concessions, provide documentation of completed transactions to Samsara customers, apply appropriately to the invoice, and reflect on the customer statement. This role will be measured by KPIs related to volume trends, custom invoicing management, and customer case volume.

This is a remote position open to candidates based in Mexico. Relocation assistance will not be provided for this role.

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last  set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

• Ensure customer invoices are accurate and for all customers
• Enroll global customers in consolidated invoicing, ensuring they understand the nuances of the program
• Create credit transactions for customers with returns, subsidies, partner credits (insurance rebates), concessions
• Certify invoices, payment, and credit memos for MX-based customers
• Answer internal and external questions on invoicing, adjustment transactions, escalations, and statements
• Follow response time SLAs within our ticketing system, ensuring daily and weekly KPIs are met, and ensure customer support and satisfaction are the number one priority
• Identify and correct system errors causing invoices to fail to send automatically
• Create custom billing schedules at IF/Sales’ request
• Accommodate specialty invoicing requests
• Upload invoices to portals when required
• Create customer-facing documentation answering frequently asked billing questions
• Project work to improve the overall invoicing process
• Champion, role model, and embody Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

• Bachelor’s degree
• 2+ years in Accounts…