Studio Manager

Program Manager

New Mom School is a growing postpartum education and support studio that exists to take care of moms during one of the most transformative times in life. Our classes are designed to help new and expecting moms feel confident, supported, and connected as they navigate pregnancy, birth, and the early months with their baby. Families who come to us are looking for community, reassurance, and expert guidance, and we take great pride in offering a trusted, nurturing environment that feels personal and welcoming.

We are passionate about creating meaningful relationships, celebrating every stage of the parenting journey, and building a true village of support around new families. Every team member plays an important role in shaping each mom’s experience with us. If you love connecting with people, believe in the power of community, and enjoy helping clients make decisions that genuinely support their wellbeing, you will thrive here.

The Program Manager is responsible for the operational and sales performance of the Pasadena studio. This person owns the CRM, manages the class schedule and instructor pipeline, executes Bumps & Bagels events (our prenatal program preview), and ensures every lead is followed up with intention and care.

You will be the central hub of communication between moms, instructors, visiting experts, and studio leadership.

Part-time position, approximately 20 hours per week

Must be able to work onsite at the Pasadena studio

Some remote work may be permitted based on responsibilities

Some weekend availability required for events and special programming

Compensation: $25 per hour plus performance-based bonus opportunities tied to enrollment and revenue growth

• Full ownership of Momence CRM administration
• Maintain accurate lead tracking and pipeline management
• Manage all lead stages and automation
• Ensure every inquiry receives timely, personal follow-up
• Track enrollment, retention, and referral metrics
• Generate weekly reports on leads, conversions, and class fill rates

• Proactively follow up with all leads via text, phone, email, and social
• Guide moms through class selection and enrollment
• Ask for the sale confidently and professionally
• Support retention and referrals within each cohort
• Identify enrollment gaps and create action plans to fill classes

• Build and maintain forward-looking cohort schedules
• Ensure proper pipeline of Infant, Toddler, and specialty classes
• Manage instructor and visiting expert scheduling
• Coordinate calendar updates inside Momence and social platforms
• Ensure minimum enrollment thresholds are met for class viability

• Bumps & Bagels is our program preview offering
• Full execution of monthly Bumps & Bagels events
• Manage event promotion, registration, and reminder campaigns
• Coordinate vendors, instructors, and guest speakers
• Ensure strong event attendance and post-event conversion
• Track conversion rate from event to enrollment

• Manage studio Instagram account
• Create and schedule content promoting classes and events
• Respond to DMs and inquiries promptly
  
  Highlight instructors, visiting experts, and community partnerships
• Support local outreach and relationship building

• Previous sales experience required
• Strong follow-up skills and comfort asking for enrollment
• Highly organized with exceptional attention to detail
• Tech savvy and comfortable learning new platforms
• Experience with CRM systems preferred
• Customer service mindset and warm communication style
• Ability to multitask in a fast-paced environment
• Event planning or event management experience is a plus

• Takes ownership and does not wait to be told what to do
• Loves building community and supporting mothers
• Comfortable managing numbers and performance metrics
• Clear communicator with instructors and leadership
• Solutions-oriented and proactive
• Thrives in both structured systems and relationship-driven environments

If you are organized, driven, and passionate about supporting new moms while growing a meaningful business, we would love to meet you.

To apply, please submit your resume and a brief note sharing why this role excites you.

Flexible work from home options available.