Lead, Client Success Manager

Fusion Health was founded in 2006 and provides Health Tech solutions that proactively manage the quality of life for underserved patients managed by government agencies such as Public Health, Rehabilitation & Corrections. Our mission is to deliver impactful solutions that drive efficiency for clinicians in movement-restricted communities.

Building a quality team takes a lot of work. Our founder and CEO, Bryan Jakovcic ( EY Entrepreneur of the Year ) works hand in hand with our Human Resources team and we are searching the globe for the Fusionite of tomorrow. Our team is among some of the brightest and most inspiring in the industry. To boot, they love working at Fusion so much that we have been certified as a Great Place to Work by Fortune !

We pride ourselves on our modern company culture as a vibrant and diverse group. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. Our headquarters is located in Woodbridge, New Jersey, just minutes from several major train stations. Lovingly known as HQ4, it features high-tech open working spaces, multiple meeting areas, café, a gym, and an arcade!

Our satellite office locations are also equipped with state-of-the-art technologies and similar amenities.

A positive culture is a core fundamental le we are looking for the brightest minds around, ideal Fusionites should be strong problem solvers, be able to work independently, have great communication skills, and have a fun/energetic personality. To date, Fusion has phenomenal retention of our team members. Our fundamental belief is that employee satisfaction is critical to achieving our mission/vision, so we provide competitive compensation, professional development, career advancement opportunities, and a supportive team-based atmosphere.

We also provide a full range of health-related benefits, including medical, dental, vision, life insurance, and 401K.

Fusion Health is seeking a bright, motivated, and outgoing Lead, Client Success Manager to join our Client Operations team as a remote role! We are looking for an ambitious team player who is target driven and passionate about achieving results.

This role is vital to our organization's mission and growth, and if selected, you'll work on the following challenging and interesting projects:

• Manage post-implementation processes and tools across health systems, ensuring scalability and efficiency.
• Drive adoption of Fusion’s products and services, focusing on client retention and long-term satisfaction.
• Develop and execute strategies to maximize the value clients derive from Fusion’s solutions.
• Applies advanced customer lifecycle strategy and connects operational processes, client data, and human development to drive predictable results.
• Cultivates a deep understanding of Fusion’s products, goals, mission, and clients
• Champions enhancements to client success playbooks, renewal forecasting models, and team processes.

• Cultivate and manage strategic relationships with health system stakeholders, including executives, mid-level managers, and frontline staff.
• Build trusted partnerships through strategic, consistent communication grounded in client goals, and proactively influence stakeholders to drive measurable, high-impact outcomes

• Collect and analyze client data to guide satisfaction strategies and identify areas for improvement.
• Uses advanced data-driven story-telling skills to support client success, highlight opportunities for product and service enhancements, and make independent and team decisions
• Create detailed reports and presentations using SQL, Excel, and PowerPoint to communicate insights and recommendations.
• Interpret data, identify risks, and connect adoption insights to business outcomes.
• Leverage CRM and reporting systems to coach team members on prioritization and client engagement

• Partner with Fusion leaders in sales, product, and engineering to drive innovation and deliver value to clients.
• Collaborate on product innovation and feature rollouts to address client needs and enhance their experience with…