Charter Trip Manager East Coast, Remote

Charter Trip Manager - (East Coast, Remote)

Department: Retail Sales

Employment Type: Full Time

Location: East Coast

Compensation: $65,000 - $70,000 / year

(Remote – U.S. Based East Coast: 6:00 AM – 2:00 PM ET) Seeking a Charter Trip Manager! Our Flight Club™ membership and on-demand charter business give clients access to a global fleet through one of the most trusted names in private aviation. We don't chase every trip. We chase the right trips—the ones that meet our standards and deliver real value to clients and aircraft owners alike (https://(Use the "Apply for this Job" box below).).

When a Jet Broker needs aircraft options, you source them. When pricing comes in, you negotiate it. When a deal doesn’t make commercial sense, you kill it. When it does, you package clean, margin-smart options so our sales team can focus on closing.

This is a fast, commercial, high‑judgment role. You will manage 15–25 active sourcing requests simultaneously, negotiate in real time, and make confident decisions with incomplete information.

You operate independently. You communicate clearly. You protect margin without ego.

Compensation: $65,000 – $70,000 annually

• Source domestic and international lift via Avinode and established operator networks
• Negotiate pricing, ferry positioning, fuel surcharges, overnight costs, and terms
• Apply margin discipline to every trip
• Escalate or walk away from deals that fall outside commercial or safety standards
• Support PJAs with ranked, vetted options that are financially and operationally sound
• Evaluate aircraft category suitability and reposition economics
• Handle complex itineraries (multi‑leg, international, peak demand, recovery sourcing)

Trip support is not administrative. It is proactive operational oversight.

A typical day may include:

• Review aircraft schedule for same‑day and next‑day departures
• Run weather checks for all legs
• Confirm aircraft and crew positioning
• Verify passenger manifests and final itineraries in Jet Insight
• Set reminders to call FBOs ~1 hour before departure to confirm aircraft and crew on site
• Notify PJAs when trips are fully confirmed and operationally clean

• Rerun forecasts for next‑day departures
• Confirm final itineraries match across systems
• Reconfirm operator readiness
• Address any emerging weather or duty‑limit concerns

• Evaluate weather diversions
• Coordinate AOG recovery options
• Source backup lift when required
• Work cross‑functionally with Sales, Safety, and Ops to resolve issues

• Catering coordination
• Ground transportation
• Client‑specific service requests

This role serves as an early warning system to prevent issues from reaching the client.

Silver Air maintains a specific communication standard.

• Client‑facing tone must reflect professionalism and polish
• Operator negotiations must be firm but respectful
• Communication must reinforce our reputation in the market

Brand protection is critical. This is one reason we are not currently outsourcing trip support.

• 3‑5 years in charter brokerage, aviation sales, dispatch, trip coordination, or high‑pressure inside sales where you've negotiated with vendors and managed tight deadlines
• Proven track record negotiating with charter operators—you've pushed for better rates, walked away from bad deals, and built relationships that last
• Hands‑on experience with Avinode and trip management platforms like Jet Insight, FOS, or similar (required)
• Working knowledge of CRM systems (Hub Spot preferred) and comfort learning new tech quickly

• You understand margin dynamics and trip economics, you can smell a bad deal from three emails away
• You know when to push for another $2K off and when the juice isn't worth the squeeze
• You're comfortable making high‑stakes decisions quickly, even when you don't have perfect information

• You understand how crew duty limits, weather, repositioning, fuel stops, and international considerations affect trip feasibility…