Senior Advisor, Regional KAM; Remote - Scottsdale AZ

job description

this role drives the strategic engagement between assigned global key accounts and apll, driving the growth/expansion of relevant apll solutions, existing, or newly developed in partnership with your key customer. It is to drive the strategy and storylines associated with new business opportunities, owning the responses to rfp/rfq activities, engaging with the global account team to ensure the most effective and competitive responses for new opportunities.

this role drives the strategic engagement between assigned global key accounts and apll, driving the growth/expansion of relevant apll solutions, existing, or newly developed in partnership with your key customer. It is to drive the strategy and storylines associated with new business opportunities, owning the responses to rfp/rfq activities, engaging with the global account team to ensure the most effective and competitive responses for new opportunities.

This role creates, owns and drives the strategic roadmap for assigned customers, serving as the global customer ambassador, conduit into the apll organization, connecting customer needs to existing capabilities, while also engaging proper sme’s to drive the development of future solutions. This role ensures that apll continues to generate and deliver value to your customer, ensuring that the role that apll plays within the success of the customer program is always understood and recognized by the defined customer base.

key account management

• manage a portfolio of global customer relationships
• develop and execute tailored solutions for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability
• carry out strategic measures for the management, growth, and revenue retention of account portfolios. Strives to achieve continuous revenue /contribution margin (cm) growth
• work closely in projects with cross-functional and global teams to develop creative solutions to meet customer needs
• execute the strategic roadmap for defined accounts
• develop new ideas/initiatives, in support of on-going account development goals and objectives
• actively engage with the regional commercial team to drive efficiencies

customer relationship management / account management

• manage assigned client and customer relationships, to ensure their ongoing satisfaction and loyalty
• ensure revenue leakage is held at target for managed accounts
• proactively identify new opportunities, increasing the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high closing ratio
• create opportunities for expanding global accounts business across different regions and countries
• regularly gathers customer feedback to raise new solutions and business opportunities with their manager and team
• work closely with global kam support team to implement effective solutions for customers
• drive engagement of apll and customer representatives, to ensure that strong relationships are developed/nurtured
• escalate issues when necessary

customer needs clarification

• obtain a good understanding of on-going customer needs and global economic situation and influences on their business
• ensure that any potential risks related to the customer program are raised expeditiously
• consult with customer representatives to identify the outcomes clients require, utilizing expertise to gather customer data, clarify immediate customer needs, and develop and agree to a specification of customer requirements

experience

qualifications

general experience

• minimum 7-10 years of relevant international transportation/logistics experience; international order management preferred
• minimum 7-10 years of experience involving direct customer interaction/ownership and handling complex key accounts

candidates must be within 250 miles of an apl logistics facility or office.

the typical starting salary range for this position is: $98,280k - $140,400k

the actual salary offer will take into account multiple factors including skills, experience, and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes…