Operations Coordinator

We are seeking a highly organized and process minded Operations Coordinator to provide finance, sales and marketing, human resources, legal and other operations related support.

Location:

Hybrid Remote & Onsite - Ohio or North Carolina

Experience Level:3–5 years preferred

This role is ideal for someone who is AI literate, detail oriented, and excited to improve processes in a growing tech consulting firm. You will work directly with leadership and play a key role in keeping the business running smoothly.

• Categorize transactions, attach receipts, and post entries
• Reconcile bank and credit card accounts
• Place software license orders and generate customer invoices
• Review tracked time for accuracy and profitability
• Manage contractor invoices and payment processing
• Pay employees, vendors and partners
• Follow up on overdue invoices and assist with collections
• Review sales tax reports for accuracy
• Coordinate with the accounting team on bookkeeping issues
• Conduct competitor and market research
• Assist in developing sales materials including case studies and presentations
• Coordinate the redesign and maintenance of the OMG website
• Plan social media strategy and manage posting cadence
• Create and publish company newsletters
• Plan and manage logistics for webinars and virtual events
• Support in-person events, conferences, and customer meetings
• Assist with quoting, lead generation, and account research

• Assist with workforce planning and staffing needs
• Coordinate recruiting and hiring processes
• Research and recommend employee benefits options
• Help create job descriptions, RACI matrices, and team goals
• Support employee and contractor handbook development
• Ensure compliance with employment regulations
• Conduct background checks for customer facing personnel
• Maintain skills inventory and training matrices
• Ensure certifications and accreditations are current

• Route contractor agreements for signature
• Assist with customer legal agreement updates and approvals
• Audit customer files for required legal documentation
• Coordinate with legal counsel on business matters

• Manage additional insured requirements for contracts
• Coordinate with business and health insurance providers

• Manage onboarding for customers, employees, contractors and vendors
• Schedule team meetings and provide general administrative support
• Create and maintain documentation for business continuity purposes
• Identify opportunities to improve and automate processes

• Atlassian (Jira, Confluence, JSM)
• Microsoft Office / Google Workspace
• Quick Books Online
• Gusto
• Hub Spot
• Panda Doc
• Canva / Adobe Creative Suite
• Apollo
• ChatGPT / Claude

• Have 3–5 years of experience in operations or business management
• Thrive in fast-moving, entrepreneurial environments
• Are detail-oriented and highly organized
• Are comfortable working across many different business functions
• Are proactive and enjoy improving processes
• Are tech-savvy and eager to leverage AI and automation tools
• Communicate clearly and professionally

• Work directly with company leadership
• Gain exposure across all aspects of a growing tech consulting business
• Flexible, hybrid remote work environment
• Opportunity to shape processes and make a real impact