CTS Operations Support Specialist, Compressor Technique - Rock Hill, SC

Operations Training & Support

• Proactively identify areas for operational development and implement effective solutions with team members and leadership.
• Monitor operations metrics and key performance indicators to exceed objectives.
• Support cross‑functional initiatives, provide insights to drive continuous process enhancements, and ensure seamless integration of new operational practices.
• Facilitate comprehensive process training, hands‑on sessions, onboarding programs, and workshops for operations and newly acquired teams.
• Equip operations members to manage both standardized procedures and regional‑driven requirements while maintaining alignment with company policies and compliance.
• Serve as a primary source for ongoing education, assist system navigation, clarify procedures, and share best practices.
• Keep training materials and process guides up to date and manage relevant communications.

• Oversee service operations, monitor performance, track key metrics, and assess processes to maintain company standards.
• Handle procedural challenges, system support requests, resolve order‑related concerns, and collaborate with other operations support members.
• Identify workflow inefficiencies, propose actionable improvements, and uphold consistency, process integrity, and exceptional customer service.

• Assist acquisition teams, Operations Support team, and Master Data Specialists with service data setup, test transactions, and integration of operations data.
• Oversee system setup during acquisitions, ensure due diligence, and train new staff in company procedures and systems.
• Coordinate communication across departments during the acquisition process, provide troubleshooting support, and resolve operational issues to enable smooth transition.

• Contribute to positive company branding by projecting a knowledgeable, professional, and customer‑oriented image online and in person.
• Key role in Project Stellar (Wings) implementation—pre‑go‑live, go‑live, and post‑go‑live tasks—providing support and advocating for users and customer center alignment.
• Perform duties assigned to support HOY CTS Operations objectives in accordance with Atlas Copco standards.

None

• Must have experience in SAP, Power Bi, Microsoft Office, PowerPoint, Visio or strong willingness to learn.
• Ability to analyze complex data sets and make recommendations.
• Experience in Atlas Copco CTS Operations a plus.
• College degree required with 2 years of relevant experience, or a minimum of 5 years of hands‑on experience within the CTS organization.

• Self‑directed collaborator with a positive attitude; motivates others without direct authority; service oriented.
• Flexibility to learn new tasks and support organization in new requirements that may not be predefined.
• Excellent organizational, interpersonal, verbal, and written communication skills.

Some travel required.

• Excellent compensation package, including a flexible benefits plan and generous 401(k) retirement plan.
• Health, dental, and vision insurance.
• Competitive paid time off.
• Life & disability insurance.
• Salary range based on knowledge, skills and experience; geographically adjusted.

Hybrid working arrangement: split time between remote work and on‑site at Atlas Copco Rock Hill, SC.

Talent Acquisition Team:
Joseph Coleman

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law.

All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.

• Functional Area:
  
  Other
• Location:
  
  United States (South Carolina)
• City:
  Rock Hill
• On‑site/remote:
  Hybrid