Pro Service Account Manager

Service Account Manager

Country/Region: US

AZ, US

About the team: The Service Account Manager is responsible for maintaining and expanding the ZF Service Workshop Network by driving network quality, coverage, and value. This role serves as a critical link between internal functional teams and external workshop partners to ensure alignment, promote program benefits, and enhance the customer experience. The ideal candidate combines technical understanding, customer service excellence, and program development skills to support the growth of our service ecosystem and drive product sales.

This is a remote position requiring up to 30% travel. The ideal candidate will be located in the state of Arizona (Phoenix is preferred).

What you can look forward to as a Service Account Manager:

• Maintain and execute the strategic roadmap for the ZF Service Network and expand network presence by onboarding qualified workshops across target geographies.
• Conduct annual audits of network partners to ensure compliance, performance, and service quality and identify gaps in network coverage and implement corrective actions as needed.
• Support the development of marketing initiatives aimed at increasing brand awareness and network value.
• Collaborate cross-functionally (Training, Sales, Warranty, etc.) to enhance program benefits.
• Coordinate and lead network conferences and engagement events and serve as the primary point of contact for service partners.
• Build and maintain strong relationships through proactive support and service.
• Ensure all activities contribute to the direct or indirect sale of ZF products and services.
• Maintain a comprehensive and accurate customer database and ensure partner visibility across internal systems and marketing platforms.

Your profile as a Service Account Manager:

• Bachelor's Degree in Business, Engineering, or other relevant field
• 3+ years of experience in Sales and/or Customer Service
• Automotive industry experience required;
  Commercial Vehicle market experience preferred
• Experience in training content development and program certification a strong plus
• Technical understanding of systems, products, and diagnostics preferred
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.) and Salesforce
• Excellent verbal and written communication skills, including public speaking and presentations
• Highly self-motivated with the ability to work independently and manage multiple priorities

Why you should choose ZF?

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays
• Supportive Employee Groups and community outreach activities

Be part of our ZF team as Service Account Manager and apply now!

Contact

Bethany Vijayakumar

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential.

We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case‑by‑case basis.

ZF is an Equal Opportunity and Affimative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Equal Employment Opportunity/Affimate Action Employer M/F/Disability/Veteran